Gad Ishimwe Nawe
Edmonton,AB
Summary
I possess 4 years of experience in the customer service industry where I have gained valuable transferable skills such as relationship building, strategic planning and customer service. Furthermore, I have proven to have a strong track record of quickly learning and adapting to new and complex situations. I am committed to a lifestyle of lifelong learning and continuous personal development, excellence, and success
Overview
2
2
years of professional experience
Work History
Medical Information Associate
Conduent/ Bayer Canada
11.2023
- I was a first responder to our Patients/Health Care Providers requests/inquiries received via the phone for a Bayer Canada
- I reported adverse events and Product Technical complaints to their respective departments while maintaining consumer's privacy.
Web E-commerce
La Maison Simons
08.2021 - 02.2023
- As an E-commerce agent at La Maison Simons, I received over 50 telephone calls from all over Canada and the U.S
- I handled complaints of delayed orders by opening investigations with major shipping/courier companies in Canada and made sure customers were compensated accordingly
- I oversaw the promotion of our Loyalty program that increased sales traffic to our website by 72%
- I managed online transaction systems to enable a smooth user experience and overall satisfaction of our customers
- I processed online returns by correctly reviewing over 30 return requests and I made sure fraud purchases were reviewed and cancelled before the final shipment.
- Maintained working knowledge of company products, services and promotions.
Sales Associate
Zara
04.2019
- My responsibilities included and were not limited to providing excellent customer service and ensuring customer satisfaction, replenishing the store, product knowledge, and closing online sales made within the store.
Education
Bachelor of Health Studies -
York University
Toronto, ON12.2020
Online Certificate of Clinical Terminology -
University of Pittsburg
Skills
- Phone Calls
- Live CHAT
- E-mails
- Processes improvement
- Client Relationship building
- Inventory Management
- Cost Analyses
- Conflict Resolution
- Data Entry
- Customer Interaction
Professional Highlights
- Contributed to the development of a system that improved our customer service response time by 70%
- Collaborated with my Team Leads on an effective training system that made newcomers ready for the job in a week instead of two weeks
References
- Rehman Farooqi, Branch Managers Administration Clerk, City of Edmonton
- Megan Holden, Web E-commerce Manager, La Maison Simons
Languages
English
Full Professional
French
Native or Bilingual
Swahili
Professional Working
Timeline
Medical Information Associate
Conduent/ Bayer Canada
11.2023
Web E-commerce
La Maison Simons
08.2021 - 02.2023
Sales Associate
Zara
04.2019
Bachelor of Health Studies -
York University
Online Certificate of Clinical Terminology -
University of Pittsburg
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