Gabriely Ferreira
Halifax,NS
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Reservations Agent
Lord Nelson Hotel
Halifax , NS
04.2022 - Current
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Utilized Software to input all key data into hotel's database system.
- Handled billing information over phone.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
Retail Sales Associate
Eddie Bauer
Dartmouth, NS
09.2021 - 04.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered over 30 customer telephone calls daily promptly to avoid on-hold wait times.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
Education
Business Diploma - Business Administration/Marketing
NSCC
Dartmouth, NS04.2022
High School Diploma -
Dartmouth High School
2020
Skills
- Bilingual
- Engaging with Diverse Customer
- Product Demonstrations
- Flexible Hours
- Exceeding Customer Expectations
- Adaptable and Flexible
- Customer Service
- Strong Communication and Interpersonal Skills
- Brand Promotion
- Verbal and Written Communication
- Honest and Ethical
- Friendly and Helpful
Certification
- Project Manager License - LinkedIn
- Workplace Health and Safety Course
- Masterclass in Entrepreneurship and marketing at Lincoln Academy
- Canuk Award
Timeline
Reservations Agent
Lord Nelson Hotel
04.2022 - Current
Retail Sales Associate
Eddie Bauer
09.2021 - 04.2022
Business Diploma - Business Administration/Marketing
NSCC
High School Diploma -
Dartmouth High School
- Project Manager License - LinkedIn
- Workplace Health and Safety Course
- Masterclass in Entrepreneurship and marketing at Lincoln Academy
- Canuk Award
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