Gabrielle Volkers
Hillcrest
Summary
Graduate Diploma of Psychology (Advanced) student, graduating October 2026, with a strong passion for psychological science and practice. Highly motivated, with excellent interpersonal skills and a commitment to continuous learning and professional development. Seeking opportunities in psychology-related roles to gain practical experience, contribute meaningfully, and build a solid foundation toward registration as a psychologist.
Overview
6
6
years of professional experience
Work History
Barista
Sea To Sky Gondola
08.2024 - 01.2025
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Medical Receptionist
Champion Health
02.2024 - 08.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Specialist
Apple
05.2022 - 02.2024
- Stay up-to-date with the latest Apple products, features, and updates
- Demonstrate a comprehensive understanding of Apple's ecosystem and its integration capabilities
- Greet and assist customers with a friendly and approachable demeanor
- Listen to customers' needs and provide expert advice on the most suitable Apple products for their requirements
- Conduct product demonstrations to showcase key features and benefits
- Achieve and exceed sales targets through effective product knowledge, cross-selling, and upselling techniques
- Provide post-sales support by assisting customers with product setup, troubleshooting, and guiding them through the Apple ecosystem
- Collaborate with technical support teams to address complex customer issues
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Sales Assistant
Anaconda
09.2020 - 10.2022
- Greeted customers with friendly and welcoming attitude
- Answered all questions regarding inventory, customer phone calls, sales, and promotions
- Met targets consistently, including promotional minimums for loyalty program and credit card applications
- Participated in Stores annual stock take and opening of the new store
Inbound Call Centre Agent
Telstra
07.2021 - 02.2022
- Answered high volume of calls and consistently met turnover targets
- Advocated for customers' needs and followed through on issues to complete resolution
- Opened and updated customer accounts with personal information, payment methods and order details
- Constantly exceeded expectations of my role and experience
Team Member
Taste my Bean
02.2021 - 08.2021
- Handled common customer questions and complaints with expert knowledge of service approaches
- Produced quality food items according to exact cafe recipes and standards
- Encouraged customers to purchase additional food and beverage items using upselling techniques
- Kept up with changing safety requirements and maintained compliance with health department guidelines
Customer Service Assistant
Target
03.2021 - 07.2021
- Delivered positive experiences to every customer with fast, knowledgeable support
- Educated customers on promotions to enhance sales
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints
Team Member
Grill'd Healthy Burgers
05.2019 - 05.2020
- Managed needs of multiple tables at once with expert service, using good multitasking and time management abilities to stay on top of demands
- Followed up with customers periodically to assist with additional needs or requests
- Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information
- Trained new servers in company policies, food safety, guest service standards, and best practices
Education
Graduate Diploma of Psychology Advanced - Clinical Psychology
Monash University
10-2026
Bachelor Degree - Psychological Science
Griffith University
Brisbane, QLD07-2024
Queensland Certificate of Education - Maths, English, Chinese, Economics, Design
Parklands Christian College
Brisbane, QLD11.2020
Certificate III - Business
Binnacle Training
Brisbane, QLD10.2020
Certificate III - Hospitality
Sarina Russo Institute
Brisbane, QLD03.2020
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Active listener
Timeline
Barista
Sea To Sky Gondola
08.2024 - 01.2025
Medical Receptionist
Champion Health
02.2024 - 08.2024
Specialist
Apple
05.2022 - 02.2024
Inbound Call Centre Agent
Telstra
07.2021 - 02.2022
Customer Service Assistant
Target
03.2021 - 07.2021
Team Member
Taste my Bean
02.2021 - 08.2021
Sales Assistant
Anaconda
09.2020 - 10.2022
Team Member
Grill'd Healthy Burgers
05.2019 - 05.2020
Queensland Certificate of Education - Maths, English, Chinese, Economics, Design
Parklands Christian College
Certificate III - Business
Binnacle Training
Certificate III - Hospitality
Sarina Russo Institute
Graduate Diploma of Psychology Advanced - Clinical Psychology
Monash University
Bachelor Degree - Psychological Science
Griffith University
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