Gabrielle Tessier
Terrebonne,QC
Summary
Organized, Hardworking and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to help team achieve goals.
Overview
11
11
years of professional experience
Work History
Payroll Clerk
CGI
02.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Customer Service/Technical Support Representative
Concentrix
02.2021 - 01.2022
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
Night Manager
Mcdonalds
10.2012 - 07.2020
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Ensured compliance with all health department regulations, maintaining high standards of sanitation throughout the establishment.
- Boosted employee morale through recognition programs, fostering a positive work environment that promoted teamwork and collaboration.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Streamlined kitchen operations by organizing workflows more effectively, resulting in reduced wait times for customer orders.
Education
DEP - Secretarial Work
CFP Des Moulins
TerrebonneNo Degree - Hygiene And Food Safety
MAPAQ
Montreal2013
High School Diploma -
Collège Du Coteau
Mascouche, QC07.2006
Skills
- Investigating Discrepancies
- Data Entry
- Social Perceptiveness
- Analytical Thinking
- Dependable and Responsible
- Multitasking Abilities
- Written Communication
- Organizational Skills
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Payroll Clerk
CGI
02.2022 - Current
Customer Service/Technical Support Representative
Concentrix
02.2021 - 01.2022
Night Manager
Mcdonalds
10.2012 - 07.2020
DEP - Secretarial Work
CFP Des Moulins
No Degree - Hygiene And Food Safety
MAPAQ
High School Diploma -
Collège Du Coteau
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