Gabrielle Mariucci

As a call center specialist at LeadLine, I played a pivotal role in delivering exceptional answering services tailored to manage leads generated from diverse marketing channels. Our commitment was to recognize and maximize the value of every lead, ensuring a seamless and professional experience for potential customers.

• Specialized in managing leads for drug and alcohol treatment centers.
• Led a team ensuring prompt, personalized, and professional interactions.
• Ensured each potential client received the attention they deserved.
• Contributed to enhancing Lead Line's reputation in the drug and alcohol treatment industry.

As a sober companion, responsibilities include, but are not limited to:

• Ensured the safety of clients through diligent monitoring of their physical and emotional needs.
• Assisted clients with daily living activities, promoting independence and dignity.
• Provided reliable transportation for medical appointments, errands, and social outings to support client engagement in the community.
• Managed medications accurately according to prescribed schedules, ensuring proper dosages were administered for optimal results.
• Demonstrated flexibility in adjusting schedules and responsibilities to accommodate client needs as they arose.
• Enhanced client well-being by providing compassionate care and companionship.
• Offering transport services for clients between facilities, utilizing both air travel and car transportation when required.

As a detoxification specialist, responsibilities include, but are not limited to:

• Conducting assessments and developing personalized detox plans.
• Monitoring clients closely during detox and administering prescribed medications.
• Intervening in crises, collaborating with healthcare professionals.
• Collaborating with a treatment team for holistic care.
• Maintaining detailed records and ensuring compliance with safety standards.

The role focused on ensuring a safe, comfortable detox process and supporting individuals in their transition to the next stages of recovery.

Employers:

Crisis Case Management

Athena Family Services

Transcend Recovery Community

Camden Case Management

Terra Firma

Elite Home Detox

Spearhead Health

Key Transitions

Casa Bella Recovery Services

Kindly indicate the specific company from the provided list that you would like me to use as a reference, and I will provide the relevant contact information.

• As a lead technician at a treatment center and sober companion, demonstrated innate adaptability and responsiveness in daily interactions with high-risk clients.
• Effectively communicated clients' progress and setbacks to parents on a daily basis, contributing to enhanced client care and retention.
• Developed, implemented, and supervised structured programs at a sober living house in alignment with organizational goals and philosophy.
• Established and maintained a supportive, therapeutic environment to facilitate residents' recovery.
• Collaborated with clinical staff, therapists, and professionals to design and implement comprehensive treatment plans for residents, ensuring holistic support.

• Transitioned from a part-time customer service associate at the shipping warehouse to full-time customer service management.
• Managed all customer interactions, including emails, complaints, returns, exchanges, and resolution of damaged or incorrect items.
• Demonstrated a high level of detail-oriented and attentive approach to ensure success in the role.