Gabrielle Mantai
Crofton
Summary
Versatile and empathetic professional with proven expertise in conflict resolution and strong organizational skills, honed through 9 years serving experience and as an Au Pair in Germany. Demonstrates exceptional adaptability and communication, excelling in diverse environments. Skilled in cultivating interpersonal relationships and managing priorities, with a deep understanding of trauma-informed care principles.
Overview
7
7
years of professional experience
Work History
Server
Fox and Hounds
10.2022 - Current
- Navigated challenging situations calmly and effectively, honing crisis management and resilience under stress
- Effectively managed competing priorities, ensuring timely service during busy shifts, enhancing time management and organizational abilities.
- Cultivated strong interpersonal relationships by providing attentive service to diverse customers, establishing trust and satisfaction in high-pressure environments.
- Resolved conflicts and customer complaints with professionalism, demonstrating problem-solving and conflict resolution skills transferable to client advocacy
Au Pair
Germany
01.2022 - 08.2022
- Provided daily care for 2 children, managing responsibilities including meal preparation, academic support, and emotional well-being in a multilingual environment
- Adapted quickly to a new culture and language, demonstrating resilience and cultural competence essential for working with diverse populations.
- Overcame language barriers to build meaningful relationships with children and parents, developing strong communication and cross-cultural skills.
Server
Zack's Lounge
07.2021 - 01.2022
- Demonstrated organizational qualities by creating a new organizational system with drink recipes and policies to make things more efficient for current and future staff
- Engaged with customers from diverse cultural and socioeconomic backgrounds, developing cultural sensitivity and empathy applicable to social work practices.
Salvage Coordinator
TD Insurance
09.2017 - 08.2019
- Independently managed and reorganized a regional department, improving workflow and operational efficiency
- Maintained high accuracy and attention to detail in daily responsibilities, ensuring consistent quality and accountability
- Adapted quickly to new tools and procedures, showcasing the ability to learn and apply new knowledge in dynamic environments
- Worked collaboratively with teams, enhancing communication and interpersonal skills necessary for client advocacy and multidisciplinary coordination.
Education
Bachelor of Arts - Psychology
Vancouver Island University
Nanaimo, BC09-2027
Social Services Diploma - Social Work
Vancouver Island University
Nanaimo, BC06-2025
YTT - 200hrs - Kundalini Yoga
Manipura Yoga College
Nanaimo, BC06-2021
High School Diploma -
Crescent Heights High School
Calgary, AB06-2017
Skills
- Exceptional interpersonal and communication skills
- Strong organizational and leadership skills
- Proven ability to work collaboratively in team settings
- Strong empathy and active listening abilities
- Experience with mindfulness, yoga and holistic well-being practices
- Strong understanding of trauma-informed care principles
- Adaptability in diverse and fast-paced environments
- Conflict resolution and mediation experience
Timeline
Server
Fox and Hounds
10.2022 - Current
Au Pair
Germany
01.2022 - 08.2022
Server
Zack's Lounge
07.2021 - 01.2022
Salvage Coordinator
TD Insurance
09.2017 - 08.2019
Bachelor of Arts - Psychology
Vancouver Island University
Social Services Diploma - Social Work
Vancouver Island University
YTT - 200hrs - Kundalini Yoga
Manipura Yoga College
High School Diploma -
Crescent Heights High School
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