Gabrielle Jubilo
Scarborough,ON
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Highly-motivated with the desire to take on new challenges. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Optik K&R Inc.
Toronto
11.2022 - 01.2024
- Assisted customers by telephone with product selection, ordering, billing, returns, exchanges and technical support.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Front Crew Member
McDonald's
Scarborough, ON
03.2022 - 10.2022
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Kept work area neat and organized throughout the day.
Team Member
Tim Hortons
Scarborough, ON
07.2017 - 12.2018
- Operated cash registers to take orders and process payments from customers.
- Collaborated with team members to maximize productivity and efficiency.
- Resolved customer issues promptly in a professional manner.
- Maintained a clean and organized work area throughout shift.
Education
College Diploma Program - Opticianry
Seneca College
Newnham Campus08-2026
Some College (No Degree) - Upgrading Academic And Career Entry
Seneca College
Yorkgate Campus12-2022
Doctor of Optometry Undergraduate - Vision Science
Centro Escolar University
Manila, Philippines05-2021
Skills
- Data Entry
- Coordination
- Inbound and Outbound Calling
- Paperwork Processing
- Consultative Sales
- Complaint Resolution
- Credit Card Payment Processing
- Adaptive Team Player
- Order Processing
- Customer Service
- Multi-Task Management
- Positive and Professional
- Medical Terminology Knowledge
- Computer Proficiency
Timeline
Customer Service Representative
Optik K&R Inc.
11.2022 - 01.2024
Front Crew Member
McDonald's
03.2022 - 10.2022
Team Member
Tim Hortons
07.2017 - 12.2018
College Diploma Program - Opticianry
Seneca College
Some College (No Degree) - Upgrading Academic And Career Entry
Seneca College
Doctor of Optometry Undergraduate - Vision Science
Centro Escolar University
Similar Profiles
Manolay KeomeuangManolay Keomeuang
Warehouse Supervisor at Swarovski Optik North AmericaWarehouse Supervisor at Swarovski Optik North America
Mazhar Ud DinMazhar Ud Din
Accountant at Huper Optik USA LPAccountant at Huper Optik USA LP
Ahmet Çağın ŞENCANAhmet Çağın ŞENCAN
Sales Assistant at Atasun OptikSales Assistant at Atasun Optik