Gabrielle Hebert
Montreal,Canada
Summary
Driven individual with a solid background in customer service, committed to enhancing client experiences. Experience working in fast-paced, high-volume establishments.
Proven ability to manage inquiries effectively and foster teamwork, supporting the operational success of a dynamic organization.
Overview
4
4
years of professional experience
Work History
Server and Bartender
Shay
Griffintown, Québec
07.2024 - Current
- Suggested wine pairings based on menu selections to enhance dining experience.
- Serve food and beverages
- Take beverage orders from serving staff or directly from clients
- Prepare mixed drinks, wine, draft or bottled beer and non-alcoholic beverages for food and beverage servers or serve directly to clients
- Greet clients, present menus, make recommendations and answer questions regarding food and beverages
- Experience with serving and presenting Lebanese dishes
- Experience serving large groups, corporate parties, wedding receptions etc.
Server and Bartender
Ramses Café
Brossard, Québec
07.2024 - Current
- Take beverage orders from serving staff or directly from clients
- Prepare mixed drinks, wine, draft or bottled beer and non-alcoholic beverages for food and beverage servers or serve directly to patrons
- Maintain inventory and control of bar stock and order supplies
- Clean bar area and wash glassware
- Train and supervise other bartenders and bar staff
- Prepare and serve alcohol for bottle service.
- Greet clients, present menus, make recommendations and answer questions regarding food and beverages
- Serve food and beverages
Server
Babel Lounge
Kahnawake, Québec
01.2024 - 07.2024
- Take orders and relay to kitchen and bar staff
- Recommend wines that complement clients’ meals
- Serve food and beverages
- Recite and recommend knowledge of shisha flavours and heads as well as food and drink.
- Open and serve wine
- Open and serve various sorts of alcohol
- Prepare and serve alcohol for bottle service.
Server
Tropikàl
Montreal
04.2023 - 01.2024
- Greet clients, present menus, make recommendations and answer questions regarding food and beverages
- Take orders and relay to kitchen and bar staff
- Serve food and beverages
- Prepare and serve specialty foods at patrons’ tables
- Prepare and serve alcohol for bottle service.
Barista
Starbucks Café
Montreal
11.2022 - 11.2023
- Take customers’ orders
- Use equipment to prepare hot beverages such as coffee and tea specialties
- Serve customers at counters or buffet tables
- Stock refrigerators and salad bars and keep records of the quantities of food used
- May receive payment for food items purchased.
- Count and place inventory
- Count and distribute tips
- Respond to customer inquiries and complaints
- De-escalate situations
Hostess
Ryu (Sushi Dept)
Montreal, Quebec
02.2022 - 12.2022
- Accept payment from patrons for food and beverages
- Greet clients, present menus, make recommendations and answer questions regarding food and beverages
- Take orders and relay to kitchen and bar staff
- Data entry regarding tips and hours (excel)
- Inventory
- Facilitate orders between delivery services.
- Schedule calls in order to resolve delivery and order issues
Education
DEC - Social Science
Dawson College
Montreal, Québec06-2021
Bachelor of Arts -
Concordia University
Montreal05-2026
Skills
- Proficiency in Microsoft Office Suite
- Data entry
- Database management
- Organizational skills
- Attention to detail
- Time management
- Prioritization of tasks
- Familiarity with office equipment
- Patience
- Empathy
- Problem-solving
- Critical thinking
- Multitasking
- Adaptability
- Professional demeanor
Languages
English
Professional
French
Professional
Timeline
Server and Bartender
Shay
07.2024 - Current
Server and Bartender
Ramses Café
07.2024 - Current
Server
Babel Lounge
01.2024 - 07.2024
Server
Tropikàl
04.2023 - 01.2024
Barista
Starbucks Café
11.2022 - 11.2023
Hostess
Ryu (Sushi Dept)
02.2022 - 12.2022
DEC - Social Science
Dawson College
Bachelor of Arts -
Concordia University