Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Additional Information
Timeline
Hi, I’m

Gabrielle French

Cambridge,ON

Summary

Results-driven and customer-focused professional with 16 months of experience as a float staff member in the food service industry. Seeking a position that will utilize strong customer service skills, adaptability, and problem-solving abilities to contribute to the success of a dynamic food service team. Committed to delivering exceptional service, resolving customer concerns, and ensuring a positive dining experience for all patrons.

Overview

4
years of professional experience
4
Certification

Work History

Eggsmart

Float Staff
01.2022 - 06.2023

Job overview

  • Completed over 30 orders per day
  • Ensured smooth operations and efficient workflow by supporting staff members within the establishment.
  • Received recognition for exceptional work ethic, commitment to high-quality service, and dedication to exceeding customer expectations.
  • Completed comprehensive customer service training programs in both the current and previous year.
  • Successfully resolved difficult customer situations, applying strong problem-solving abilities and empathy to achieve positive outcomes.
  • Maintained a positive and welcoming atmosphere for customers, ensuring a pleasant dining experience.
  • Actively contributed to maintaining and improving customer service processes and procedures, providing valuable insights and suggestions to enhance overall service quality.
  • Consistently upheld high standards of cleanliness, organization, and food safety.

Elections Canada

Deputy Returning Officer
09.2021 - 09.2021

Job overview

  • Served as a trusted Deputy Returning Officer during the federal election, ensuring the smooth and efficient operation of the polling station.
  • Conducted voter verification processes, including checking identification and registering eligible voters, while adhering to established election guidelines and protocols.
  • Demonstrated excellent organizational skills by overseeing the setup and arrangement of polling equipment, ensuring a well-organized and accessible voting environment.
  • Provided clear and accurate information to voters regarding voting procedures, ballot casting, and any necessary accommodations.
  • Maintained confidentiality and integrity by handling sensitive voter information and ensuring the security of ballots throughout the electoral process.
  • Effectively resolved inquiries, concerns, and conflicts from voters, maintaining professionalism and impartiality.
  • Collaborated closely with fellow election officials, including the Returning Officer and other team members, to coordinate activities and address any issues that arose during the election.
  • Accurately completed required documentation and reports, ensuring precise recording of voter statistics, incidents, and procedural details.
  • Successfully managed high-pressure situations and long working hours during election day, maintaining a calm and efficient voting process.
  • Stayed updated on election laws and regulations, attending mandatory training sessions and workshops to ensure compliance and proficiency in assigned duties.

TM Law

Office Secretary - Volunteer
01.2020 - 03.2020

Job overview

  • Welcomed clients and visitors, ensuring a professional and friendly environment, and provided them with necessary assistance and information.
  • Managing administrative tasks, including answering phone calls, scheduling appointments, and coordinating meetings.
  • Assisted in document preparation, such as drafting and formatting legal correspondence, memos, and court filings, ensuring accuracy and adherence to established guidelines.
  • Maintained organized filing systems, both physical and electronic, to facilitate quick retrieval of important documents and client information.
  • Welcomed clients and visitors, ensuring a professional and friendly environment, and provided them with necessary assistance and information.
  • Handled general office correspondence, including emails, inquiries, and requests, in a timely and professional manner.
  • Collaborated with attorneys and other staff members to ensure smooth workflow and efficient communication within the office.


Heart Lake Secondary School

Librarian Assistant
02.2019 - 03.2020

Job overview

  • Assisted patrons in locating and retrieving books, resources, and information, providing excellent customer service and ensuring a positive library experience.
  • Supported library operations by organizing and shelving books, periodicals, and other materials according to the established classification systems.
  • Conducted inventory checks and maintained accurate records of borrowed and returned items, assisting with the library's circulation processes.
  • Provided guidance and basic instruction on library technologies, including self-checkout systems, computer usage, and online databases.
  • Responded to inquiries from library users, offering assistance in research, reference materials, and using library equipment.
  • Collaborated with the library staff to develop and implement programs and events aimed at promoting literacy, community engagement, and lifelong learning.
  • Assisted in organizing and maintaining library displays, ensuring an attractive and engaging environment for library visitors.
  • Upheld the library's rules and policies, enforcing quiet and respectful behavior to maintain a conducive atmosphere for studying and reading.

Education

University of Guelph
Guelph

Bachelor of Arts from Psychology
08.2025

University Overview

Number GPA: 7.2

Completed courses in organizational psychology and workplace psychology

Completed three psychology-related internships

Skills

  • Customer Service: Proven track record of delivering exceptional customer service, addressing inquiries, and resolving complaints promptly and effectively
  • Communication: Strong interpersonal and communication skills and providing concise information
  • Problem-solving: Skilled in identifying and resolving customer concerns or issues, utilizing critical thinking and resourcefulness to find effective solutions
  • Adaptability: Demonstrated ability to thrive in fast-paced and dynamic environments, seamlessly transitioning between different roles and responsibilities
  • Teamwork: Collaborative team player, capable of working harmoniously with colleagues to achieve shared goals and provide seamless service to customers
  • Attention to Detail: Meticulous in ensuring accuracy in order taking, cash handling, and maintaining cleanliness and organization in the workplace
  • Time Management: Effective at prioritizing tasks, managing multiple responsibilities simultaneously, and maintaining efficiency during peak hours
  • Food Safety and Hygiene: Knowledgeable in adhering to food safety regulations, maintaining a clean and sanitized work environment
  • Conflict Resolution: Skilled in de-escalating tense situations and resolving customer complaints
  • Positive Attitude: Consistently maintaining a positive attitude to create a welcoming and enjoyable experience for customers

Certification


  • CPR Certified, Standard First Aid
  • WHMIS
  • Crisis Prevention Intervention
  • Honours Society Certificate

Affiliations

Member of the Honors Society

Additional Information

Languages

  • English - Native/Fluent
  • Spanish - Beginner
  • Japanese - Beginner

Timeline

Float Staff

Eggsmart
01.2022 - 06.2023

Deputy Returning Officer

Elections Canada
09.2021 - 09.2021

Office Secretary - Volunteer

TM Law
01.2020 - 03.2020

Librarian Assistant

Heart Lake Secondary School
02.2019 - 03.2020

University of Guelph

Bachelor of Arts from Psychology
Gabrielle French