Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Dixon

Hamilton,ON

Summary

Self-motivated individual with a strong desire to contribute to team success through hard work, attention to detail, and excellent organizational skills. Demonstrated leadership abilities through management positions and proficiency in the Microsoft Office Suite (Excel, Word, etc.). Proven track record of success in fast-paced settings, consistently responsible, punctual, and productive even when working with minimal supervision. Known for diplomatic and professional communication style, coupled with stellar time management skills.

Overview

10
10
years of professional experience

Work History

Receptionist

Subaru Hamilton
09.2023 - Current
  • Greet clients in a friendly and courteous manner, and direct them appropriately
  • Stock incoming and outgoing vehicles
  • Operate a 1-to-25-line switchboard
  • Answer and forward telephone calls
  • Record and relay information
  • Send invoices, and perform other clerical duties such as filing and sorting
  • Update client information in a variety of systems

Bartender/ Front of House Supervisor

Boston Pizza
04.2023 - 10.2023
  • Greeted guests in a timely and professional manner
  • Transmitted orders to the bar and kitchen by recording patrons' choices and dietary requests.
  • Performed side work during shift downtime including cleaning, restocking, rolling silverware, etc.
  • Completed daily checklists to ensure preparedness for the next shift/morning.
  • Maintained a high level of cleanliness for stations and pantries.
  • Operated sales terminals to input orders and calculate totals.
  • Open the restaurant efficiently for guests promptly at opening.
  • Operated sales terminals to input orders and calculate totals.
  • Open and close restaurant, counting tills and safe, ensuring productivity of fellow co-workers

Bartender/ Front of House Supervisor

Milestones Bar and Grill
06.2022 - 06.2023
  • Greeted guests in a timely and professional manner
  • Transmitted orders to the bar and kitchen by recording patrons' choices and dietary requests.
  • Performed side work during shift downtime including cleaning, restocking, rolling silverware, etc.
  • Completed daily checklists to ensure preparedness for the next shift/morning.
  • Maintained a high level of cleanliness for stations and pantries.
  • Operated sales terminals to input orders and calculate totals.
  • Open and close restaurant, counting tills and safe, ensuring productivity of fellow co-workers

Front Of House Supervisor

Lone Star Texas Grill
08.2020 - 08.2022
  • Scheduled and managed front of house employees.
  • Developed a deep knowledge of the store's inventory such as location and pricing to effectively assist customers and colleagues alike.
  • Opened and closed restaurant, counting tills and safe, ensuring productivity of fellow co-workers.
  • Provided training to many new employees in effective work procedures and performance strategies.
  • Delivered high-level customer service and engagement to provide an excellent customer experience.
  • Adapted server to specific customer needs and maintained customer relations.

Server/Bartender

Lone Star Texas Grill
08.2018 - 08.2022
  • Greeted guests in a timely and professional manner.
  • Assisted in the operation of the ERP system to check current stock and help with ordering.
  • Transmitted orders to the bar and kitchen by recording patrons' choices and dietary requests.
  • Performed side work during shift downtime including cleaning, restocking, rolling silverware, etc.
  • Completed daily checklists to ensure preparedness for the next shift/morning.
  • Maintained a high level of cleanliness for stations and pantries.
  • Operated sales terminals to input orders and calculate totals.

Assistant Manager

Landmark Cinemas
07.2014 - 08.2018
  • Organized special events in the theatre including promotions and corporate parties.
  • Purchased adequate quantities of necessary theatre items such as concession food.
  • Managed daily operations including opening and closing procedures, floor supervision.
  • Resolved problems with customers and employees, ensuring optimal customer satisfaction and workplace harmony.
  • Completed daily checklists which helped prepare for the next shift/morning.
  • Mentored employees through procedural changes and implementation of new job-related policies.

Education

Bachelor of Applied Science in Applied Science -

McMaster University
Hamilton, ON
12.2023

Diploma in Social Service Work -

Mohawk College
Hamilton, ON
04.2014

Skills

  • Judgement and decision making
  • Customer service
  • Time and stress management
  • Staff orientation and training
  • Clear and effective communication
  • Highly reliable
  • Engaging personality
  • Positive attitude
  • Ease with computers and technology

Timeline

Receptionist

Subaru Hamilton
09.2023 - Current

Bartender/ Front of House Supervisor

Boston Pizza
04.2023 - 10.2023

Bartender/ Front of House Supervisor

Milestones Bar and Grill
06.2022 - 06.2023

Front Of House Supervisor

Lone Star Texas Grill
08.2020 - 08.2022

Server/Bartender

Lone Star Texas Grill
08.2018 - 08.2022

Assistant Manager

Landmark Cinemas
07.2014 - 08.2018

Bachelor of Applied Science in Applied Science -

McMaster University

Diploma in Social Service Work -

Mohawk College

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Rachel Dixon