Gabrielle Charbonneau
Red Deer,AB
Summary
Proven leader with extensive experience at Valhalla Pure Outfitters, adept in operations management and strategic planning. Enhanced team productivity and customer satisfaction through innovative system implementations and motivational strategies. Skilled in Microsoft Office + Google docs and building rapport. Excel in driving operational excellence and organizational improvement, achieving significant results in challenging environments.
Fast learner that strives for perfection and will always make sure things are done right the first time. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Self-started that can work perfectly alone or with a team.
Overview
11
11
years of professional experience
Work History
Supervising Manager
Valhalla Pure Outfitters
07.2021 - 04.2024
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Evaluated hiring, firing, and promotions requests.
- Implemented and developed operational standards, policies and procedures.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Launched quality assurance practices for each phase of development
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Responded to customer requests for products, services, and company information.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Handled all receiving and shipping, including online orders and grievances.
- Managed all merchandising and displays.
- Handled all warranties and repairs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Handled customer complaints and grievances.
- Insured that sales floor was well kept and organized.
- Helped with pre-season and ASAP ordering from brands.
- Worked with other store locations with customer warranties, complaints, etc.
- Assisted headoffice with customer complaints.
- Assisted with corporate orders. (set up quotes, reaching out to brand for product availability, etc.)
Convenience Store Clerk
Shell Gas Station
06.2015 - 01.2016
- Stocked merchandise on display shelves and racks to provide good selection for customers.
- Followed cash handling, inventory accountability and fueling station procedures as part of operations.
- Met safe food handling protocols to comply with company, shell's health department and industry standards.
- Complied with company guidance and state and federal laws to control sales of tobacco, alcohol and vape products.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Performed inventory control, such as counting, and stocking merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers by answering questions and fulfilling requests.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
- Operated POS systems to accurately process customer purchases.
- Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Data entry for fuel and diesel orders.
Customer Service Representative
Canadian Tire
09.2013 - 05.2015
- Responded to customer requests for products, services, and company information.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Handel returns, exchanges and warranties.
- Assisted with stocking tills merchandising.
- Did till top ups and begin/end off day cash outs.
- Answered phone calls.
- Customer complains.
- Cleaned and stocked tills.
- Key cutting.
- Fishing and hunting licenses and tags.
- Assisted with stocking floors when needed.
- Help on tills when needed.
- Set and cover breaks and lunches for other staff members.
- Ran self serve tills.
- Counted inventory.
- Would asset managers when needed.
Education
High School Diploma -
Spruce Grove Composite High School
Spruce Grove, AB06.2014
Skills
- Employee Development
- Partnership Development
- Resource Allocation
- Budget Oversight
- Strategic Planning
- Reporting oversight
- Operations Planning
- Operations Management
- Troubleshooting and problem resolution
- Data-driven decision-making
- Organizational improvement
- Documentation And Reporting
- Customer support
- Shipping/receiving
- Product ordering
- Microsoft office
- Google documents (All googles drive)
- Warehouse management
- Inventory control
- Pricing/discounting
- Computer operations
- Working closely with owners and brand reps
- Paperwork Processing
- Data Entry
- Scheduling
- Product Knowledge
- Complaint resolution
- Appointment Scheduling
- Stock management
- Building rapport
- Customer Education
- Strategic sales knowledge
- Warranty Service
- Technical Support
- Coordination
- Payment Processing
- Customer Relations
- Conflict Mediation
- Key holder experience
- Order Processing
- Staff Training
- Critical Thinking
- Document Control
- Warehousing functions
- System implementation
- Proofreading
- Sales expertise
- Quality Control
- Sales Techniques
- Maintaining stock levels
- Pricing and shelf labeling
- Merchandise planning
- Store maintenance
- Promotional planning
- Supplier audits
- Friendly and outgoing
- Retail knowledge
- Pricing controls
- Product inventory counts
- Markdown procedures
- Vendor Relations
- Active listener
- Stock Rotation
- Retail sales professional
- Window displays
Languages
English
Native or Bilingual
Additional Information
The 5 year gap on my resume is due to being a temporary stay at home mother to my two boys.
Timeline
Supervising Manager
Valhalla Pure Outfitters
07.2021 - 04.2024
Convenience Store Clerk
Shell Gas Station
06.2015 - 01.2016
Customer Service Representative
Canadian Tire
09.2013 - 05.2015
High School Diploma -
Spruce Grove Composite High School
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