Gabrielle Cha-Blake
Toronto,Canada
Summary
Dynamic professional with a proven track record at Passion Dental Group, excelling in patient management and billing audits. Adept at fostering team collaboration and delivering exceptional customer service, I leverage strong communication skills and attention to detail to enhance patient experiences and streamline administrative processes. Committed to continuous growth and adaptability in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Dental Concierge
Passion Dental Group
Toronto, Canada
10.2024 - 03.2025
- Conducted accurate audits of current and past billing, identifying discrepancies.
- Coordinated patient treatment plans with dental and medical professionals for integrated care.
- Managed appointments and follow-ups through electronic medical records (EMR) systems.
- Maintained precise patient records, including treatment notes and progress updates.
- Served as primary contact for patients, addressing inquiries and providing treatment information.
- Assisted with administrative tasks such as scheduling, billing inquiries, and insurance verification.
- Ensured compliance with medical terminology standards while safeguarding patient confidentiality.
- Communicated effectively with patients, insurance companies, and healthcare providers via multi-line phone systems.
Guest Coordinator / Key Holder
The Ten Spot
Toronto, Canada
11.2023 - 03.2024
- Welcomed guests to enhance store experience.
- Managed appointment scheduling based on guest preferences.
- Addressed queries and complaints through phone and email communication.
- Executed opening and closing procedures for the store.
- Oversaw safe and alarm code management for security compliance.
- Ensured cleanliness and organization of store environment.
- Operated cash register, processed cash and credit card payments, and completed bank deposits.
- Verified accuracy of deposit slips and spreadsheets to maintain financial integrity.
Food Runner
Granite Club
Toronto, Canada
10.2021 - 10.2023
- Maintained efficient service speed for food orders, minimizing errors and complaints.
- Delivered over 150 accurate food items to tables based on order documentation.
- Answered menu-related questions and provided updated knowledge of promotions.
- Recommended menu items tailored to preferences and dietary restrictions.
- Took members' orders promptly and entered them into the system.
- Trained new employees on process flow and safety protocols.
- Organized and replenished supplies at food stations to enhance performance.
- Ensured kitchen productivity aligned with customer specifications for timely dish preparation.
Skills
- Team collaboration and support
- Adaptability
- Quick learning
- Interpersonal skills
- Time management
- Attention to detail
- Multitasking
- Growth mindset
- Communication skills
- Customer service
- Electronic medical records
- Insurance verification
- Appointment scheduling
- Problem solving
- CPR and first aid certification
- Patient management
- Billing audits
Timeline
Dental Concierge
Passion Dental Group
10.2024 - 03.2025
Guest Coordinator / Key Holder
The Ten Spot
11.2023 - 03.2024
Food Runner
Granite Club
10.2021 - 10.2023
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