Gabrielle Brullo
Pointe-Claire,Canada
Summary
Une femme toujours souriante! Bilingual, and a hard worker. I've been working for 10+ years, known for high productivity and efficient task completion. Skilled in point of sale systems, customer dispute resolution, and inventory management. Excel in communication, problem-solving, and adaptability to ensure positive customer experiences and smooth store operations.
Overview
15
15
years of professional experience
Work History
Front Desk Receptionist
Aqua Spa Lyne Giroux
Dollard-Des Ormeaux, QC
04.2024 - Current
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Updated customer information in databases regularly to ensure accuracy of records.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Assisted with scheduling appointments for clients and visitors.
- Greeted customers warmly and made them feel welcome.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Responded to customer inquiries via phone, email, and in person.
Cashier/Customer Service
Réno-Dépôt
Pointe-Claire, QC
08.2023 - 02.2024
- Worked at the pro counter as a cashier dealing with contractors and large amounts of money
- Salesforce
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Balanced daily transactions on a computerized point-of-sale system.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Conducted price checks for special orders or discounts as requested by customers.
- Stocked shelves with merchandise when needed.
Concierge
Residence Vivendi
L'ile-bizard, QC
10.2020 - 08.2021
- In charge of cleaning the residents rooms and the residence itself
- Helped serve breakfast, lunch, and supper
- Attentive to the needs of the elderly residents
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
Gardener
DLC/Greenteam Landscaping
Kirkland, QC
03.2020 - 10.2020
- Collected leaves, weeds and debris from the garden area for disposal or composting purposes.
- Performed regular pruning and trimming of hedges, bushes, shrubs, trees and other vegetation.
- Planned and planted flower beds and borders according to customer requirements.
- Weeded beds by hand or with a hoe and rake to remove unwanted plant species from the garden.
- Maintained gardens and grounds of private properties, ensuring proper care of trees, shrubs, flowers, and turf.
Grill Cook
Harvey's
Pierrefonds, QC
09.2018 - 03.2019
- Cashier, customer service, grill cook
- Followed proper sanitation procedures during food preparation and storage.
- Assisted in restocking kitchen supplies when necessary.
- Monitored grill temperature to ensure proper cooking times.
- Kept work area clean at all times by sweeping floors, wiping down counters, tables with sanitizer solution and washing dishes, utensils properly after each shift.
- Prepared a variety of foods including salads, sandwiches and entrees using established recipes.
- Inspected equipment daily for cleanliness and functionality prior to use.
- Responded promptly and courteously to guest inquiries and complaints.
- Ensured all food was cooked to the correct temperature as per health code regulations.
- Operated cash register accurately and efficiently when needed.
Cashier
Walmart SuperCentre
Kirkland, QC
01.2017 - 12.2018
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Balanced daily transactions on a computerized point-of-sale system.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Greeted customers and answered any questions they had about the store's products and services.
Esthetician
Spa Munari
Kirkland, QC
04.2018 - 08.2018
- Maintained cleanliness of treatment room and equipment between appointments.
- Checked supplies inventory regularly to ensure adequate stock levels at all times.
- Performed waxing services on clients including eyebrows, lip, chin, and full face.
- Demonstrated proper use of all products to ensure client satisfaction with results.
- Greeted clients upon arrival to spa and provided information about services offered.
- Sold salon-exclusive skin care products and encouraged service upgrades.
- Provided excellent customer service and skincare treatments to clients.
- Meticulously maintained spa appearance and cleanliness.
- Supported profitability by upselling products and services and processing sales.
Cash Supervisor
Provigo Francis Deroo
Baie-D'Urfé, QC
01.2016 - 12.2017
- Responded promptly to customer complaints regarding cash transactions.
- Supervised team members in the performance of their duties including opening and closing registers, counting money, operating POS systems.
- Conducted staff training sessions on proper cash handling techniques and procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Conducted price checks for special orders or discounts as requested by customers.
- Followed company security procedures for handling large sums of money.
Esthetician, Receptionist
Esthétique Angela du Village
Pointe-Claire, Quebec
01.2013 - 12.2016
- Conducted consultations with new clients to assess skin type and discuss desired outcomes.
- Managed scheduling conflicts efficiently while maintaining excellent customer service levels.
- Communicated effectively with other members of the spa team regarding client concerns.
- Maintained cleanliness of treatment room and equipment between appointments.
- Greeted clients upon arrival to spa and provided information about services offered.
- Performed waxing services on clients including eyebrows, lip, chin, and full face.
- Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
- Manicures and pedicures
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Scheduled and confirmed appointments.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
Cashier, Waitress, Kitchen Aid
Pizzeria des Sources
Pointe-Claire, QC
01.2010 - 12.2015
- Answered phone calls promptly and handled inquiries from customers courteously.
- Cleaned cooking equipment after use according to safety protocols.
- Delivered food to tables in a timely manner.
- Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
- Prepared food items such as salads, sandwiches, desserts, as needed.
- Provided quality customer service with a friendly attitude.
- Replenished condiments and other supplies at tables and stations.
- Processed payments accurately and efficiently using POS system.
- Bussed, cleared, and reset tables as needed throughout shift.
- Stocked front-of-house supplies such as napkins, utensils, straws.
- Maintained clean and organized work area at all times.
- Provided exceptional service to high volume of daily customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Education
AEC / DEP or Skilled Trade Certificate - Esthetics
Académie de Beauté Gordon Robertson
Beaconsfield, QC07-2013
High School Diploma -
École sécondaire St. Thomas
Pointe-Claire, QC06-2012
Skills
- Food Service
- POS
- Cash Handling
- Salesforce
- Customer service
- Receptionist
- Host/Hostess
- Kitchen Experience
- Aesthetic treatments
Timeline
Front Desk Receptionist
Aqua Spa Lyne Giroux
04.2024 - Current
Cashier/Customer Service
Réno-Dépôt
08.2023 - 02.2024
Concierge
Residence Vivendi
10.2020 - 08.2021
Gardener
DLC/Greenteam Landscaping
03.2020 - 10.2020
Grill Cook
Harvey's
09.2018 - 03.2019
Esthetician
Spa Munari
04.2018 - 08.2018
Cashier
Walmart SuperCentre
01.2017 - 12.2018
Cash Supervisor
Provigo Francis Deroo
01.2016 - 12.2017
Esthetician, Receptionist
Esthétique Angela du Village
01.2013 - 12.2016
Cashier, Waitress, Kitchen Aid
Pizzeria des Sources
01.2010 - 12.2015
AEC / DEP or Skilled Trade Certificate - Esthetics
Académie de Beauté Gordon Robertson
High School Diploma -
École sécondaire St. Thomas