Gabrielle Boyes
London,Canada
Summary
Experienced nonprofit professional with over a decade of client-focused service and more than three years supporting Compassion Canada’s mission. Demonstrated expertise in donor engagement, CRM database management, and strategic communication, with a strong focus on enhancing donor satisfaction, trust, and retention. Committed to Christ-centered service and advancing the organization’s mission to release children from poverty in Jesus’ name. Holds a Social Service Worker diploma and brings a track record of administrative excellence, empathy-driven outreach, and relationship-building strategies aligned with organizational and missional goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Supporter Services Associate
Compassion Canada
11.2021 - Current
- Provide frontline support to donors and sponsors through phone, email, and live chat, demonstrating Compassion’s mission and values in every interaction.
- Maintain accurate records of all supporter communications using internal CRM systems.
- Contribute to donor satisfaction, retention, and trust through consistent, high-quality communication and efficient problem resolution.
- Support team strategy by recognizing giving patterns and aligning communications with donor interests.
- Collaborate cross-functionally to relay supporter feedback and identify improvement opportunities in engagement workflows.
- Analyze customer data to identify trends and anticipate customer needs.
- Evaluate records and risk assessment information for preliminary donor eligibility.
- Propose fundraising opportunities to potential donors to increase sources of funding.
Educational Assistant
Thames Valley District School Board
01.2019 - 06.2020
- Supported children with behavioral and developmental needs in both integrated and specialized classroom settings.
- Adapted communication strategies to meet individual needs, demonstrating empathy and discretion.
- Coordinated with educators and support teams to provide inclusive, student-centered care.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Esthetician
Chic Hair & Spa
07.2017 - 12.2018
- Analyzed skin condition and made appropriate product recommendations.
- Recommended retail products for at-home use.
- Provided clients with knowledge of all cosmetic services being provided.
Beautician & Sales Associate
Shoppers Drug Mart
06.2015 - 06.2017
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Suggested treatments and styles to suit customer appearance and fashion choices.
Customer Service Representative
Royal Bank of Canada, RBC
11.2015 - 03.2016
- Responded to customer requests for products, services, and company information.
- Managed timely and effective replacement of damaged or missing products.
- Trained new personnel regarding company operations, policies and services.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Diploma - Social Service Worker
Fanshawe College
London, None06-2013
Esthetics
Elegance Schools
London, ON06-2014
Skills
- Donor & Supporter Engagement
- CRM Database Management
- Strategic Communication & Stewardship
- Customer Service & Relationship Management
- Mid-Level Fundraising Support
- Faith-Based Service Delivery
- Verbal & Written Communication
- Team Collaboration & Adaptability
- Confidentiality & Integrity
- Administrative Efficiency
- Nova
- Geneysis
- Connect
- Tableau
- Radius
- Asana
- Microsoft 365
Certification
- Behavioural Management Systems Trained
- Standard First Aid & CPR
- CPI Non Violent Crisis Intervention
Timeline
Supporter Services Associate
Compassion Canada
11.2021 - Current
Educational Assistant
Thames Valley District School Board
01.2019 - 06.2020
Esthetician
Chic Hair & Spa
07.2017 - 12.2018
Customer Service Representative
Royal Bank of Canada, RBC
11.2015 - 03.2016
Beautician & Sales Associate
Shoppers Drug Mart
06.2015 - 06.2017
Diploma - Social Service Worker
Fanshawe College
Esthetics
Elegance Schools
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