Gabrielle Aquino
Welland,ON
Summary
Driven and compassionate professional with extensive experience in operations management, recruitment, compliance, scheduling, and administrative support. Proven ability to develop and implement effective strategies, streamline processes, and ensure regulatory compliance. Seeking to leverage diverse skill set and proactive approach to contribute to the efficiency and success of a dynamic organization in a managerial or administrative role.
Overview
7
7
years of professional experience
Work History
Operations Manager
Dilys Consulting Ltd.
09.2023 - Current
- Cultivated diverse candidate pool through proactive identification, meticulous screening, and comprehensive interviews, ensuring alignment with client specifications and facilitating seamless onboarding processes.
- Crafted compelling role descriptions, managed postings across various platforms to attract diverse range of skilled candidates, and developed systems and procedures to improve operational quality and team efficiency.
- Collaborated closely with clients to understand role specifications, credentials, and other essential details, fostering strong relationships and ensuring clear communication throughout recruitment process.
- Utilized IT solutions to optimize recruitment and operational tasks, working closely with leadership to implement relevant software infrastructures and streamline candidate monitoring, client liaisons, and performance reporting.
- Stayed informed of industry regulations, labour mandates, and industry standards to ensure compliance across recruitment and placement processes, providing insightful reports reflecting recruitment analytics and performance metrics.
Compliance Co-ordinator & Recruiter
HeadHunting Inc.
11.2021 - 09.2023
- Developed and implemented compliance policies and procedures for the agency, as well as corrective action plans to address any compliance issues identified during audits or investigations.
- Educated employees by conducting compliance training programs and issuing periodic communications to refresh knowledge of compliant work practices.
- Conducted compliance risk assessments and identified potential compliance issues; reached out to staff who were non-compliant and updating their files.
- Investigated and resolved compliance-related issues and complaints, as well as conducting internal audits to ensure the agency is operating in compliance with all policies and procedures.
- Compiled internal information for compliance audit by reviewing company policy documentation, non-compliance reports and investigations into questionable conduct.
Scheduling Co-ordinator
Headhunting Inc.
- Ensured comprehensive staffing coverage for Long-term Care and Retirement homes, collaborating with managers on leave requests, employee returns, and emergency replacements in adherence to established procedures.
- Monitored daily shift assignments, addressing client concerns, tracking staff attendance issues, and liaising with management for resolution.
- Improved resource allocation by regularly reviewing staff skills, availability, and workload distribution.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
Office Administrator & Candidate Success Coordinator
Headhunting Inc.
- Maintained employee records and ensured that all clients had updated documents and information about employees
- Actively interviewed staff for assignments, along with pre-employment screenings, and recruited staff with 4hr turnaround for multiple LongTerm Care/Retirement Home locations
- Onboarded and trained new employees within management, along with setting up their system with training notes and templates to ensure they have an easy transition into the new role.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
Billing Clerk / Inventory / CSR
Hays Recruitment - Pine Environmental
12.2018 - 03.2019
- Processed invoices for rentals, sales, and contracts, updating customer account information as necessary.
- Handled daily bank deposits, utilizing check scanning technology and financial institution websites, in addition to updating customer billing information and authorizing orders with credit cards.
- Conducted daily inventory counts, reconciling discrepancies, and maintaining accurate records in the system, Infor M3.
- Managed order placement and general customer service tasks, including phone, email, and walk-in support.
Scanning and Billing Clerk
CCT Canada
01.2018 - 12.2018
- Ensured timely collection, organization, and scanning of pertinent documentation for optimal workflow.
- Meticulously categorized and documented Bills of Lading, inputting Proof of Deliveries into the AS400 system.
- Organized and stored documentation in the warehouse, maintaining accurate labeling and sorting procedures.
- Assisted with clerical tasks, distributing digital documents to appropriate departments for further action.
Customer Service Sales Agent
Air Canada
02.2017 - 12.2017
- Maintained accurate documentation and records in compliance with regulatory requirements.
- Addressed passenger concerns and resolved issues related to seating, connecting flight information, and special assistance.
- Welcomed and assisted passengers arriving on inbound flights, facilitated check-in process and helped with any outbound flights.
- Collaborated with team members to achieve departmental goals and ensure seamless operations.
Education
Diploma - Social Service Worker
Humber College, Canada
Toronto, ON04.2021
Skills
- Technology Proficiency
- Time Management and Prioritization
- Organized and Detail-Oriented
- Quick Learner
- Team Coordination and People Management
- Recruitment and HR Support
- Project Management
- Problem-Solving and Adaptability
Languages
English
Native or Bilingual
Portuguese
Professional Working
Timeline
Operations Manager
Dilys Consulting Ltd.
09.2023 - Current
Compliance Co-ordinator & Recruiter
HeadHunting Inc.
11.2021 - 09.2023
Billing Clerk / Inventory / CSR
Hays Recruitment - Pine Environmental
12.2018 - 03.2019
Scanning and Billing Clerk
CCT Canada
01.2018 - 12.2018
Customer Service Sales Agent
Air Canada
02.2017 - 12.2017
Scheduling Co-ordinator
Headhunting Inc.
Office Administrator & Candidate Success Coordinator
Headhunting Inc.
Diploma - Social Service Worker
Humber College, Canada
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