Gabriella Wisdom
Van Nuys
Summary
Excellent customer service provider, with years of experience providing customers with service that shows the values of the company in a shining light. Skills in adaptability in the daily work environment and working with complex problems, and finding answers in a timely manner. Excellent management skills that were honed during years of managing a restaurant. Recognized as a decisive leader, hard worker, and excellent team player. Passionate about providing nothing but the best for customers of the company..
Overview
5
5
years of professional experience
Work History
Maitre D'
Casaléna
Van Nuys
08.2023 - 03.2024
- Supervised employees during shift changes to ensure closing tasks were completed properly.
- Ensured efficient operation of the dining room by managing staff duties and activities.
- Collaborated with other restaurant personnel to ensure smooth operations of the restaurant's events, functions, and parties.
- Created seating charts for large groups or private events.
- Developed strategies for increasing customer loyalty programs within the restaurant.
- Performed daily checks of dining room supplies, equipment, and furniture to maintain cleanliness standards.
- Cultivated customer-oriented, welcoming environment at busy fine-dining restaurant, handled reservations seamlessly and supervised flawless front-of-house operations.
- Checked in and greeted guests warmly and respectfully, cited accurate wait times, escorted customers to seats and catered cheerfully to guests requiring extra attention.
- Remembered repeat customers by name and preferences, delivered small touches of familiarity to dining experience and greeted customers upon arrival.
- Addressed and resolved customer concerns attentively and acted tactfully and with goodwill to transform potentially negative situations into demonstrations of exceptional customer service.
- Answered phones promptly to record and confirm reservations.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
24 Hour Fitness
01.2019 - 01.2022
- Daily operations
- Monitoring members, and signing up new ones
- Cleaning and organization
- Hospitality
No Limit training facility
01.2020 - 01.2021
- Signing up new members
- Organizing events
- Proper care and maintenances
- Ordering and checking supplies
- Day-to-day operations
General Manager
Palio's Pizza Café
- Working directly with the owner to achieve business goals, and set future goals for the business
- Ordering supplies from vendors to be delivered in time for business hours
- Handling all problems brought forth in the store
- Disciplining employees when in violation of code of conduct
- Working with customers directly and making sure their needs are met
Team Member, Team Leader, Manager, GM
Chick-Fil-A
- Working directly with customers and making sure they were satisfied with the service provided
- Learned to work in a team and under pressure of busy hours with a great amount of customers present
- Promoted to Team Leader
- Learned to lead employees in completing tasks set forth by management
- Promoted to Manager
- Learned to count money tills, discipline employees, and run a restaurant single handedly
Skills
- Customer relationship management
- Team collaboration
- Conflict management
- Effective communication
- Attention to detail
- Time management
- Employee training
- Guest satisfaction
- Reservation management
- Team management
- Table allocation
- Exceptional communication
- Fine-dining expertise
- Strong leadership
- Guest relations
- Dining crew workflow optimization
- Reservation coordination
- Special dietary requirements
- Effective customer upselling
- Dining room management
Timeline
Maitre D'
Casaléna
08.2023 - 03.2024
No Limit training facility
01.2020 - 01.2021
24 Hour Fitness
01.2019 - 01.2022
General Manager
Palio's Pizza Café
Team Member, Team Leader, Manager, GM
Chick-Fil-A