Gabriella Villegas
Lake Elsinore
Summary
A meticulous Account Supervisor with 7 years of experience, consistently monitoring accounts to achieve performance objectives. Expertise in client relationship management, ensuring seamless communication and service delivery. Utilizes strategic planning to drive client satisfaction and contribute to business growth. Demonstrates effective team leadership and process optimization, resulting in successful projects and high client retention rates.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Account Supervisor
Healthcare Success
01.2023 - Current
- Creates and presents monthly reports detailing data from Google Analytics, Salesforce, CallRail and other data platforms to review progress with clients
- Manages team members across multiple departments to ensure work is completed accurately and on time.
- Trains new staff members on account management procedures as well as best practices for reporting and project management
- Provides strategic recommendations and manages agency resources to fulfill client's marketing needs.
- Identifies opportunities for upselling additional services to existing clients, increasing overall account value.
- Conceives, develops and executes marketing communications and promotions on client's behalf, matching strategies to client marketing objectives and strategies.
- Engages in daily communication with clients to establish and maintain positive working relationships.
Senior Account Manager
Healthcare Success
06.2022 - 12.2022
- Conducted regular meetings with clients to review performance metrics, progress, and future goals.
- Created customized reports for clients outlining performance metrics such as ROI and conversion volume growth via Google Analytics.
- Proactively identified areas of improvement within assigned accounts' operations which increased conversions by 20%.
- Participated in weekly team meetings with other senior account managers to discuss best practices.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Established, documented and implemented account management processes and procedures.
Account Manager
Healthcare Success
09.2021 - 05.2022
- Analyzed client data and identified opportunities for growth, resulting in increased click through rate by 27% on average.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Built and maintained productive relationships with customers and internal partners.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
Senior Account Executive
Tambourine
04.2021 - 09.2021
- Managed day-to-day client accounts, ensuring high levels of customer satisfaction.
- Created detailed reports on main KPIs, website performance, and YOY trajectory based off data from Google Analytics.
- Supervised junior staff members by providing guidance on how best to meet client objectives.
- Provided timely responses to customer inquiries, complaints, or requests for information.
Account Executive
Tambourine
11.2018 - 04.2021
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Analyzed customer data via Google Analytics to develop targeted campaigns that increased customer loyalty and retention rates.
- Used excellent verbal skills to engage clients in conversation and effectively determine needs and requirements.
- Identified client needs by asking questions and advising on best solutions.
PR Manager and Market Research Assistant
Scissormill
06.2018 - 08.2018
- Maintained relationships with social media influencers to collaborate and share products on social media platforms
- Identified trends in consumer behavior and preferences.
- Provided support to the marketing team by conducting research on competitors' products and services.
- Assisted in developing new strategies based on gathered information.
- Researched target audiences through various sources such as social media platforms, publications.
- Participated in brainstorming sessions with internal teams regarding new product ideas.
- Developed and maintained content and communications to drive marketing campaigns, activities and events.
- Updated web pages and social media profiles to reflect proactive strategies and engage customers.
- Developed and used specific methodologies for collecting and analyzing marketing data.
Programmer/Social Media Lead
Scissormill
05.2017 - 06.2018
- Created and programmed designs based off order forms
- Developed and implemented social media strategies to increase brand awareness and engagement.
- Coordinated with creative teams to create content for various social media platforms.
- Worked closely with other departments to ensure consistency in messaging across channels.
- Engaged actively in conversations with customers on behalf of the company's brand through direct messaging or public forums.
- Maintained relationships with influencers, bloggers, press contacts to expand outreach efforts.
- Wrote social media content to increase engagement with customers.
- Posted new content for products and services when managing marketing and release calendars.
Customer Service/Front End Manager
Joann's Fabric and Craft
07.2013 - 05.2017
- Provided customer service to customers in person, via phone and email.
- Developed and implemented processes for efficient customer service operations.
- Resolved customer complaints or escalated them to senior management when necessary.
- Maintained accurate records of customer interactions and transactions.
- Trained new employees on proper customer service techniques.
- Assisted customers with product selection, ordering and returns.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Implemented changes that improved operational efficiency while maintaining high levels of customer satisfaction.
Education
Bachelor of Arts - Communications
Point Loma Nazarene University
San Diego, CA06.2018
Associate in Arts - Liberal Arts And General Studies
Palomar College
12.2016
Skills
- Public Speaking
- Strong Presentation Skills
- Teamwork and collaboration
- Multitasking
- Marketing
- Google Analytics
- Account Management
- Client Relationship Management
Certification
- Google Analytics Individual Qualification – Google Analytics Academy.
Timeline
Account Supervisor
Healthcare Success
01.2023 - Current
Senior Account Manager
Healthcare Success
06.2022 - 12.2022
Account Manager
Healthcare Success
09.2021 - 05.2022
Senior Account Executive
Tambourine
04.2021 - 09.2021
Account Executive
Tambourine
11.2018 - 04.2021
PR Manager and Market Research Assistant
Scissormill
06.2018 - 08.2018
Programmer/Social Media Lead
Scissormill
05.2017 - 06.2018
Customer Service/Front End Manager
Joann's Fabric and Craft
07.2013 - 05.2017
Associate in Arts - Liberal Arts And General Studies
Palomar College
Bachelor of Arts - Communications
Point Loma Nazarene University
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