Gabriella Tretter
Summary
Dedicated service professional with over 6 years of experience in fast-paced, customer-focused environments. Demonstrated expertise in food preparation, cleaning, and sanitation, as well as resolving complaints and upholding high service standards under pressure. Recognized for strong work ethic, positive attitude, and collaborative approach. Eager to re-enter the workforce with a renewed sense of focus and commitment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Fast Food Crew Member
McDonald's
09.2016 - 10.2022
- - Provided friendly and accurate service in a high-volume restaurant.
- - Operated POS systems, drive-thru, and handled cash drawer responsibilities.
- - Cleaned prep stations, dining areas, and food equipment to maintain sanitation.
- - Restocked food and supplies efficiently during peak hours to reduce delays.
- - Resolved customer issues calmly and professionally, helping boost customer loyalty.
- - Collaborated with coworkers and managers to meet service goals.
- - Trained and guided new employees on company procedures.
Prep Cook
Buffalo Wild Wings
11.2015 - 05.2016
- - Prepared cooking stations, tools, and ingredients for shift openings.
- - Maintained a clean and hygienic kitchen environment throughout the day.
- - Stored perishable and non-perishable items properly to preserve freshness.
- - Operated dishwasher and hand-washed cooking tools and tableware.
- - Supported cooks and team members to meet high service demands.
Education
High School Diploma - Specialist High Skills Major (SHSM) in Autobody
College Heights Secondary School
Guelph, ON06.2015
Skills
- Customer service expertise
- Composed in high-pressure situations
- Professional complaint resolution
- Effective teamwork skills
- Onboarding and developing new employees
- Culinary preparation skills
- Kitchen safety protocols
- Sanitizing techniques
- Inventory management and quality assurance
- Point of sale operations
Certification
- SHSM – Autobody
- WHMIS
Timeline
Fast Food Crew Member
McDonald's
09.2016 - 10.2022
Prep Cook
Buffalo Wild Wings
11.2015 - 05.2016
High School Diploma - Specialist High Skills Major (SHSM) in Autobody
College Heights Secondary School
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