Gabriella Shlyakh
Los Angeles
Summary
Dynamic Product Support Analyst with a proven track record at Extreme Reach and Cast & Crew. Expert in leveraging strong communication and SQL skills to troubleshoot, innovate, and enhance production and support processes.
Overview
3
3
years of professional experience
Work History
Line Producer
The Kids Production
10.2024 - Current
- Monitored production costs to keep in line with approved budget.
- Analyzed scripts, determined cost of production and broke down screenplay into schedules.
- Worked with director, production manager and department head to prepare film's final budget, shooting schedule and production dates.
- Obtained insurance for production and managed pre-production processes.
- Developed budgets for producers to establish funding requirements.
Product Support Analyst
Extreme Reach
05.2023 - Current
- Troubleshot and tested client-reported product defects and liaised with quality assurance for deployment of fixes.
- Executed product solution demonstrations with internal and external users during new releases and troubleshooting calls.
- Analyzed and applied technical information from interviews with engineers, operators and suppliers.
- Managed and prioritized multiple projects simultaneously, worked independently and drove results.
- Performed troubleshooting and tested customer issues via phone, email, and remote assistance software.
- Delivered feedback on troubleshooting guides and contributed to continuous improvement of issue resolution and support processes.
- Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems.
- Provided Client Demos & Trainings for 4 Programs
- Spearheaded 1099 Processing for Studio Clients
Product Support Specialist
Cast & Crew
08.2021 - 05.2023
- Provided technical support to customers using Cast & Crew and CAPS digital solutions
- Created Databases and Provisioned users for clients such as The Walt Disney Company, Warner Brothers, & HBO.
- Created and improved on existing documentation to incorporate into user guides and training materials for front end users and the support team
- Liaised between the Client Services, Setup and Payroll team to assist with Payroll Check troubleshooting for SAG, WGA, and Non-Union payments
- Communicated issues that are complex in nature, both verbally and in writing, through various mediums such as email, calls with clients, and screen shares via Zoom
- Provided preparation and technical services during 1099 season for studios
Education
Bachelor of Arts - English Composition
CUNY: College of Staten Island
Staten Island, NY05-2015
Skills
- Strong Written & Verbal Communication
- SQL
- SaaS Support Experience
- Microsoft & Google Suites
- Movie Magic Budgeting
- Photoshop
- Illustrator
- Premiere
- Indesign
- Storyboard Pro
Languages
Russian
Professional Working
Timeline
Line Producer
The Kids Production
10.2024 - Current
Product Support Analyst
Extreme Reach
05.2023 - Current
Product Support Specialist
Cast & Crew
08.2021 - 05.2023
Bachelor of Arts - English Composition
CUNY: College of Staten Island
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