Gabriella Rojo
Bakersfield
Summary
Dynamic professional with a proven track record at Straw Hat Pizza and Kern Allergy Medical Clinic, excelling in customer service and meticulous record-keeping. Demonstrated ability to enhance customer loyalty and improve revenue collection rates through exceptional service and accurate billing. Skilled in cash handling and patient empathy, achieving positive feedback and reduced billing discrepancies.
Overview
1
1
year of professional experience
Work History
Cashier,Server,Cook
Straw Hat Pizza
08.2024 - 12.2024
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
Medical Billing Assistant
Kern Allergy Medical Clinic
09.2023 - 02.2024
- Contributed to a well-organized office environment through meticulous record-keeping and file management practices.
- Optimized workflow efficiency within the department using strong organizational skills when prioritizing tasks under tight deadlines.
- Enhanced revenue collection rates with timely follow-ups on outstanding claims and appeals.
- Improved patient satisfaction by accurately processing medical bills and promptly addressing inquiries.
- Reduced billing discrepancies by diligently reviewing medical coding and ensuring accuracy in data entry.
- Posted payments and collections on regular basis.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Filed and updated patient information and medical records.
- Delivered timely and accurate charge submissions.
Education
High School Diploma -
Independence High School
8001 Old River Rd05-2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cash register operation
- Order taking
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Cashier,Server,Cook
Straw Hat Pizza
08.2024 - 12.2024
Medical Billing Assistant
Kern Allergy Medical Clinic
09.2023 - 02.2024
High School Diploma -
Independence High School
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