Gabriella Paschina
Apple Valley
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
14
14
years of professional experience
Work History
Receptionist/Lead Front Desk
DerkPat.Inc Law Firm
Houston, TX
08.2022 - 10.2025
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between clients and attorneys, enhancing client relations and service delivery.
- Utilized legal management software to maintain accurate records of client interactions and case updates.
- Developed filing system for legal documents, improving retrieval time and organization efficiency.
- Trained new reception staff on office procedures and customer service best practices.
- Assisted with billing inquiries, providing timely information and resolving discrepancies effectively.
Online Data Entry Clerk
MedGuys
Apple Valley, CA
09.2017 - 04.2022
- Streamlined data entry processes to enhance accuracy and efficiency in large-scale projects.
- Managed extensive databases, ensuring timely updates and integrity of information.
- Developed training materials for new staff, improving onboarding experience and knowledge retention.
- Conducted regular audits of data entries, identifying discrepancies and implementing corrective actions.
- Utilized various software tools for efficient data entry including spreadsheets, word processing programs, and proprietary systems specific to client needs.
- Achieved top-tier performance metrics consistently throughout tenure as an Online Data Entry Clerk.
Waitress
The Tilted Kilt
Victorville, CA
01.2012 - 08.2016
- Delivered exceptional customer service in fast-paced environment.
- Managed multiple tables efficiently, ensuring timely order delivery.
- Collaborated with kitchen staff to ensure accurate and prompt meal preparation.
- Trained new team members on menu knowledge and service protocols.
- Handled cash register operations, processing payments accurately and efficiently.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
High School Diploma -
Academy of Academic Excellence
Apple Valley, CASkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Microsoft Office
- Windows 7,8,10
- Point of Sales System
- Spreadsheet & Data Systems
- Invoice/ Oubound
- Technical support
- Business administration
- Meeting coordination
- Expense reporting
- Travel coordination
- Front desk operations
- Phone etiquette
Timeline
Receptionist/Lead Front Desk
DerkPat.Inc Law Firm
08.2022 - 10.2025
Online Data Entry Clerk
MedGuys
09.2017 - 04.2022
Waitress
The Tilted Kilt
01.2012 - 08.2016
High School Diploma -
Academy of Academic Excellence