Gabriella Oudot
Calgary,CA-AB
Summary
Motivated guest service member with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Hostess
JOEY Restaurant Group
12.2022 - Current
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Planned and executed promotions and special events in close collaboration with management.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Server Assistant
JOEY Restaurant Group
08.2022 - Current
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Maintained knowledge of over 50 current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
- Supported fast table turnover by taking customer orders and payments accurately and efficiently.
- Provided attentive service and proactively assessed guest needs.
Server
Sunterra Market
01.2020 - 02.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
Associate of Science - Nursing
Bow Valley College
Calgary, AB06.2024
High School Diploma -
Saint Francis High School
Calgary, AB05.2022
Skills
- Staff Training
- Hospitality Service Expertise
- Wine Pairings
- Attention to Detail
- Active Listening
- High-Energy and Stamina
- Wine Service
- High-Volume Dining
- Guest Inquiries
Certification
Smart Serve/Pro serve
CPR
First Aid
Timeline
Lead Hostess
JOEY Restaurant Group
12.2022 - Current
Server Assistant
JOEY Restaurant Group
08.2022 - Current
Server
Sunterra Market
01.2020 - 02.2021
Associate of Science - Nursing
Bow Valley College
High School Diploma -
Saint Francis High School
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