Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabriella Ortiz

Upland

Summary

Dynamic and results-driven professional with extensive experience in customer service and inventory management at Amazon and Taco Bell. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in cash management and packing processes, consistently achieving operational efficiency while maintaining a safe and organized work environment.

Overview

6
6
years of professional experience

Work History

Warehouse Worker

Amazon
01.2024 - 09.2025
  • Consistently lifted materials weighing as much as 75 pounds.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Unpacked and repacked items in different quantities and configurations for shipment.

Cashier

Taco Bell
05.2022 - 12.2023
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Shift Leader

Ez Burger
08.2021 - 05.2022
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed cash and credit card transactions accurately using POS software.
  • Welcomed customers and helped determine their needs.

Student Worker

Goodwill Store
08.2019 - 03.2020
  • Prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price, or inventory control numbers.
  • Maintained neat, orderly and safe work space.
  • Answered customer questions and provided detailed product information.

Education

Business Administration

Citrus College
Glendora, CA
05-2027

High School Diploma -

Garey High School
Pomona, CA
05-2023

Skills

  • Cash register operation
  • Customer assistance
  • Multitasking and organization
  • Cash management
  • Customer service
  • Payment collection
  • Strong communication and interpersonal skills
  • Packing processes
  • Food handling
  • Surface cleaning
  • Guest services
  • Inventory management

Timeline

Warehouse Worker

Amazon
01.2024 - 09.2025

Cashier

Taco Bell
05.2022 - 12.2023

Shift Leader

Ez Burger
08.2021 - 05.2022

Student Worker

Goodwill Store
08.2019 - 03.2020

Business Administration

Citrus College

High School Diploma -

Garey High School

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Gabriella Ortiz