Gabriella Lenihan
Ottawa,ON
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Proven success in improving operations and solving problems.
Overview
7
7
years of professional experience
Work History
Sales Manager
Atria Retirement
12.2022 - Current
- Maintained inventories and records of sales collaterals and closings.
- Screened volunteers applying for service, interviewing, reviewing application documents and running background checks on prospective volunteers.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events..
- Attended community functions to promote awareness of organization and goals,recruit volunteers and expand network of donors and volunteers.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and maintained relationships with customers and suppliers through account development.
Sales Manager
Alavida Lifestyles Retirement
09.2021 - 12.2023
- Ensures focus on results: Financial, Occupancy, Customer Service.
- Performed event coordination for larger parties and gatherings.
- Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
- Analyzed market trends and competitor activities to create competitive advantages.
- Managed deliverables to multiple stakeholders to meet deadlines and specifications.
- Oversaw legal compliance with federal, provincial and local laws and regulations in addition to compliance with company policies and procedures.
Senior Technology Specialist
LEXUS
08.2018 - 09.2021
- Maintained accurate records of customer payments.
- Used data entry skills to accurately document and input statements.
- Automobile Expert explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Completed legally binding paperwork for vehicle registration and sales documentation .
- Purchased vehicles for the company and completed final delivery checks.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Identified potential operational issues and redesigned products to improve functionality.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
Customer Care Manager
Mercedes-Benz
02.2017 - 08.2018
- Coordinated schedules and timelines for events.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Developed new branding initiatives and implemented uniform fleet design to increase brand exposure.
- Documented equipment transfers and sales details for accurate record keeping.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Evaluated interactions between associates and customers to assess personnel performance.
- Implemented operational strategies and effectively built customer and employee loyalty.
Education
Esthetics
Algonquin College
Ottawa, ONHigh School Diploma -
Nepean Highschool
Ottawa, ON06.2015
Skills
- Onboarding and Orientation
- Background Checks
- Customer Relationship Management
- Staff Supervision
- Schedule Management
- Microsoft expertise
- Account Management
- Sales Tracking
- Database Management
Timeline
Sales Manager
Atria Retirement
12.2022 - Current
Sales Manager
Alavida Lifestyles Retirement
09.2021 - 12.2023
Senior Technology Specialist
LEXUS
08.2018 - 09.2021
Customer Care Manager
Mercedes-Benz
02.2017 - 08.2018
Esthetics
Algonquin College
High School Diploma -
Nepean Highschool
Similar Profiles
Michelle ElenwoMichelle Elenwo
Personal Support Worker at Atria RetirementPersonal Support Worker at Atria Retirement
RONALDO M. TUASONRONALDO M. TUASON
Night Porter at Queen Victoria Estates Atria Retirement HomeNight Porter at Queen Victoria Estates Atria Retirement Home
Zulkarnaen LantoZulkarnaen Lanto
Shift Manager at Atria Retirement CandaShift Manager at Atria Retirement Canda