Gabriella Kirin
Toronto
Summary
Customer service professional with extensive experience at LCBO, specializing in conflict resolution and team collaboration. Proven ability in cash handling and improving store efficiency, resulting in enhanced customer loyalty and satisfaction. Dedicated to delivering exceptional service while effectively managing retail operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
LCBO
Toronto
05.2020 - Current
- Demonstrated proficiency in cash handling across various transactions.
- Served as store key holder, managing opening and closing procedures.
- Led team operations to enhance efficiency and productivity.
- Provided exceptional customer service to address inquiries and resolve issues.
- Managed and merchandised a designated section of the store, ensuring optimal product placement and inventory tracking.
Sales Associate
Gap Factory Outlet
10.2018 - 01.2019
- Maintained organized racks and shelves to enhance store visual appeal and promote merchandise.
- Processed cash transactions with precision, adhering to company cash handling policies.
- Managed returns, exchanges, and refunds in compliance with store policy.
Education
Bachelor of Arts - Political Science (Hons. B.A)
York University
Toronto, ON06-2026
High School Diploma -
Sir Wilfrid Laurier Collegiate Institute
Toronto, ON06.2020
Skills
- Customer service and support
- Conflict resolution
- Team collaboration
- Project management
- Retail support
- Computer proficiency
Certification
First Aid CPR
Timeline
Customer Service Representative
LCBO
05.2020 - Current
Sales Associate
Gap Factory Outlet
10.2018 - 01.2019
Bachelor of Arts - Political Science (Hons. B.A)
York University
High School Diploma -
Sir Wilfrid Laurier Collegiate Institute
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