Gabriella Kirin
Toronto
Summary
Proven track record in enhancing customer loyalty and streamlining operations, demonstrated during tenure at LCBO. Excelled in conflict resolution and team leadership, boosting repeat business through exceptional customer service and problem-solving skills. Skilled in POS systems, showcasing strong organizational and critical thinking abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
LCBO
05.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Filled large customer orders, knowledge of POS systems and scheduling systems.
- Responded to customer requests for products, services, and company information.
- Shift Leader within store responsible for the team and the opening and closing of the store.
- Perform other tasks as required.
Sales Associate
Gap Factory Outlet
10.2018 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Arts - Political Science (Hons. B.A)
York University
Toronto, ON06.2025
High School Diploma -
Sir Wilfrid Laurier Collegiate Institute
Toronto, ON06.2020
Skills
- Customer Service
- Problem-solving abilities/ Team work ethic
- Active Listening
- Critical Thinking
- Organizational skills
- Literary and professional skills
Languages
English
Native or Bilingual
Certification
First Aid CPR
Timeline
Customer Service Representative
LCBO
05.2021 - Current
Sales Associate
Gap Factory Outlet
10.2018 - 01.2019
Bachelor of Arts - Political Science (Hons. B.A)
York University
High School Diploma -
Sir Wilfrid Laurier Collegiate Institute
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