Gabriella Jofre
Toronto,ON
Summary
Highly proficient Service provider with over 7 years of experience in hospitality, customer service, and sales. Recognized consistently for performance excellence and contributions to success in the customer service industry. A history of maintaining customer satisfaction and promoting client loyalty.
Overview
8
8
years of professional experience
Work History
Senior Caregiver
Private Care Service
08.2022 - Current
- Offered companionship and kindness to elderly patients.
- Maintained clean, safe, and well-organized patient environment.
- Prepare meals and feed or assist in feeding patients.
- Assist in personal care such as dressing and undressing, bathing, personal hygiene, and aiding in ambulation.
- Perform routine health-related responsibilities including timely administering medications, changing non-sterile dressings as needed, and assisting in daily mobility exercises.
Team Lead
American Express - Travel and Lifestyle Services
11.2021 - 07.2022
- Leading a team of 10-15 Consultants to deliver strong results and foster a successful environment.
- Providing knowledgeable and consultative mentoring for team members.
- Improving team performance in order to drive customer satisfaction and efficiency in a premium servicing environment.
- Confidently adapting and supporting teams through operational change.
- Manage time effectively to be available for teams whilst managing business needs.
Sales Associate
Savers - Value Village
07.2017 - 04.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Build rapport and assist with customer concerns regarding store merchandise.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Train new team members with assigned duties.
Education
High School Diploma -
Oasis Alternative Secondary School
Toronto, ON06.2019
Skills
Sales expertise
- Communication skills
- Problem resolution
- Organizational skills
- Team collaboration
- Staff training and development
- Adaptability
- POS systems expert
- Outgoing personality
- Microsoft Office Suite
Timeline
Senior Caregiver
Private Care Service
08.2022 - Current
Team Lead
American Express - Travel and Lifestyle Services
11.2021 - 07.2022
Sales Associate
Savers - Value Village
07.2017 - 04.2022
High School Diploma -
Oasis Alternative Secondary School
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