Gabriella Gregg
Chico
Summary
Dynamic professional with a proven track record at Panera Bread, excelling in client engagement and effective collaboration. Skilled in insurance sales and staff training, consistently enhancing customer satisfaction and team performance. Committed to implementing food safety protocols while fostering a positive work environment, ensuring operational excellence and team success.
Overview
3
3
years of professional experience
Work History
Restaurant Team Member
Auntie Anne's Pretzels
05.2024 - 10.2024
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
Licensed Insurance Agent
Freeway Insurance
01.2024 - 05.2024
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
- Delivered outstanding first-contact resolution rates when assisting clients with inquiries about premiums or billing issues.
Team Lead
Panera Bread
10.2022 - 01.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Team Member
Togos & Baskin Robins
05.2021 - 10.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
Education
BBA - Finance
California State University, Chico
Chico, CA05-2028
Associate of Science - Business Management
Colorado Technical University
Online12-2023
Skills
- Effective Collaboration
- Client Engagement
- Sanitation Practices
- Customer Order Processing
- Implementation of Food Safety Protocols
- Conflict Management
- Staff education and training
- Client relationship management
- Client account management
- Insurance sales expertise
Timeline
Restaurant Team Member
Auntie Anne's Pretzels
05.2024 - 10.2024
Licensed Insurance Agent
Freeway Insurance
01.2024 - 05.2024
Team Lead
Panera Bread
10.2022 - 01.2024
Team Member
Togos & Baskin Robins
05.2021 - 10.2022
BBA - Finance
California State University, Chico
Associate of Science - Business Management
Colorado Technical University
Similar Profiles
Anthony AbounaderAnthony Abounader
Manager at Auntie Anne's PretzelsManager at Auntie Anne's Pretzels
Madison NavoniMadison Navoni
Shift Lead at Auntie Anne's PretzelsShift Lead at Auntie Anne's Pretzels
Kevin GabrielKevin Gabriel
Customer Service Cashier at Auntie Anne's PretzelsCustomer Service Cashier at Auntie Anne's Pretzels