Gabriella Formoso
Barrie,ON
Summary
Dynamic and proactive professional with a strong work ethic, honed through various reputable food services, where I excelled in food and beverage preparation and customer service. Highly organized and an enthusiastic team player, I effectively resolved customer inquiries and trained new staff, ensuring a welcoming atmosphere and high satisfaction levels. Skilled in inventory management and communication.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
2024 - Current
- Prepared a variety of beverages to meet customer preferences and maintain quality standards.
- Operated coffee machines and equipment with proficiency to ensure consistent beverage quality.
- Assisted in training new baristas on beverage preparation techniques and customer service protocols.
- Managed inventory levels by monitoring stock and placing orders for supplies as needed.
- Provided exceptional customer service by actively listening to and addressing customer inquiries.
- Adhered to health and safety compliance standards to maintain a safe work environment.
- Maintained cleanliness of workstations and dining areas to promote a welcoming atmosphere.
- Adapted to changing priorities and tasks in a fast-paced environment to meet customer demands.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Gift Basket Assistant
Artistix Designs
03.2019 - 02.2024
- Assisted in assembling gift baskets with attention to detail and product selection.
- Coordinated inventory management for gift basket supplies to ensure availability.
- Maintained organized workspace to enhance efficiency and productivity.
- Supported team members with various tasks to meet production deadlines.
- Processed orders accurately and efficiently to ensure timely delivery.
- Developed new ideas for themed gift baskets based on customer feedback.
- Executed special requests from customers to enhance satisfaction and loyalty.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
General Laborer
A1A Paintastic
06.2023 - 09.2023
- Assisted with painting preparations, including surface cleaning and priming for optimal paint application.
- Operated various hand tools and equipment safely to support painting projects.
- Collaborated with team members to ensure timely completion of painting tasks.
- Adhered to safety protocols while handling hazardous materials and operating equipment.
- Responded to team needs by providing assistance with heavy lifting and moving materials.
- Maintained positive communication with team members to foster a collaborative work environment.
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
Sales Associate
H&M Retail
07.2022 - 02.2023
- Assisted customers in selecting merchandise, providing tailored recommendations to enhance shopping experience.
- Processed customer transactions quickly and accurately, ensuring a smooth checkout experience.
- Contributed to store merchandising efforts by arranging displays to highlight seasonal promotions.
- Maintained store cleanliness and organization to create an inviting atmosphere for customers.
- Resolved customer inquiries and concerns promptly, ensuring high levels of satisfaction.
- Adapted to changing store needs and priorities while maintaining focus on customer service.
Crew Member
Booster Juice
06.2020 - 09.2021
- Assisted customers by providing detailed product information and recommendations.
- Maintained cleanliness and organization of work area to ensure efficient operations.
- Operated blending equipment with a focus on safety and quality standards.
- Trained new staff members on food preparation techniques and customer service protocols.
- Worked front counter, drive-thru and other areas. Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Trained new team members on procedures, customer service, and sales techniques.
Education
High School Diploma -
St. Joseph's Catholic High School
Barrie, ONSkills
Highly organized
Strong critical thinking
Considerate and courteous work ethic
Enthusiastic team player
Proactive and Initiative oriented
Effective communication and problem solver
Languages
English
Full Professional
Certification
Smartserve Certification (2024)
Food Safety (Food Handlers) Certification 2025
Timeline
General Laborer
A1A Paintastic
06.2023 - 09.2023
Sales Associate
H&M Retail
07.2022 - 02.2023
Crew Member
Booster Juice
06.2020 - 09.2021
Gift Basket Assistant
Artistix Designs
03.2019 - 02.2024
Barista
Starbucks
2024 - Current
High School Diploma -
St. Joseph's Catholic High School