Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Gabriella Fonseca

Stockton

Summary

Dynamic Store Manager at AutoZone with a proven track record in inventory management and vendor negotiation. Expert in enhancing customer satisfaction through effective communication and problem-solving. Successfully led a team of over 10 employees, fostering a collaborative environment that drove sales and improved operational efficiency in all aspects of running a retail establishment, including opening and closing procedures, banking, merchandising, and recruiting. Keeps operations efficient and productive. Take-charge professional delivering support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, and database management. Recognized for exemplary customer service and team collaboration.

Overview

5
5
years of professional experience

Work History

Store Manager

AutoZone
Lodi
03.2020 - Current
  • Developed relationships with vendors to negotiate better prices on supplies.
  • Ensured that store was clean and organized at all times.
  • Ensured compliance with all safety regulations and company policies.
  • Recruited, trained, and managed a team of 10 or more employees.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Assisted customers in finding the products they needed quickly and efficiently.
  • Created weekly schedules for staff members according to business needs.
  • Monitored stock levels regularly to avoid out-of-stock situations.
  • Updated and maintained store signage and displays.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Evaluated employee performance on a regular basis to ensure quality standards were met.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Organized promotional events such as special sales or discounts.
  • Maintained store policies, procedures, and operations manual.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved customer complaints in a timely manner while maintaining excellent relations with customers in a professional manner.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.

Education

High School Diploma -

Tracy High School
Tracy, CA
05-2001

Skills

  • Inventory management and retail operations
  • Visual merchandising and promotional planning
  • Vendor negotiation and relationship management
  • Staff scheduling and team building
  • Customer service and support
  • Policy compliance and performance evaluation
  • Effective communication and conflict resolution
  • Problem solving and time management
  • Training development

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Store Manager

AutoZone
03.2020 - Current

High School Diploma -

Tracy High School

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Gabriella Fonseca