Gabriella Di Michele
Montréal,Québec
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
10
10
years of professional experience
Work History
New Accounts & Documentation Associate
Royal Bank Of Canada, Wealth Management
12.2022 - Current
- Develop and enhance relationships with service partners (DS offices and various departments across Canadian Operations) to enhance interdependency performance, ensuring equitable balance between service efficiency and effectiveness and the client experience
- Supports the implementation of change process of business strategies, evolving interdependencies related to service quality, problem resolution and related initiatives with field impact or specific to the group.
- Maintained up-to-date knowledge on DS account openings procedures, documentation, and regulations to provide accurate information to branches.
Branch Operations Assistant
Royal Bank of Canada
08.2021 - 12.2022
- Prepare cheques and daily bank deposits
- Maintained compliance with regulatory requirements by staying up-to-date on industry regulations and applying them to branch operations.
- Reduced transaction processing times by effectively utilizing banking software systems for accurate data entry and account management.
- Accelerated the account opening process for new clients by ensuring accurate documentation and smooth onboarding experience.
Administrative Assistant
Royal Bank of Canada
07.2020 - 08.2021
- Manage PVM POSTE mailbox
- Open and sort all incoming mail for all the IA teams
- Scan mail to each team and treat all requests, inquiries and instructions given
- Replace receptionist.
Receptionist/ Administrative Officer
Cryopak Industries
06.2019 - 05.2020
- Answering incoming calls on multi-line telephone and directing them to the proper person
- Receive, sort and distribute daily mail and deliveries
- Welcome and direct visitors accordingly
- Sorting and distributing mail
- Entering orders, invoicing and filing
- Taking credit card payments.
Documentation Coordinator
Royal Bank of Canada
10.2013 - 06.2019
- Review legal documents submitted for investment accounts
- Verify all required information is provided accurately before approving forms
- Responsible for coordinating with branches through the Toronto Service team
- Process documents in a timely manner to ensure the department SLA is met
- Make appropriate updates to client database in order to meet regulatory obligations
- Replaced co-workers for Ds online and international Branches.
Education
Diploma in Accounting -
John F. Kennedy Business Centre
01.2009
High School Diploma -
Lester B. Pearson High School
01.2007
Skills
- Microsoft Office
- Time Management
- Customer service skills
- Bilingual
- Mail handling
Timeline
New Accounts & Documentation Associate
Royal Bank Of Canada, Wealth Management
12.2022 - Current
Branch Operations Assistant
Royal Bank of Canada
08.2021 - 12.2022
Administrative Assistant
Royal Bank of Canada
07.2020 - 08.2021
Receptionist/ Administrative Officer
Cryopak Industries
06.2019 - 05.2020
Documentation Coordinator
Royal Bank of Canada
10.2013 - 06.2019
Diploma in Accounting -
John F. Kennedy Business Centre
High School Diploma -
Lester B. Pearson High School
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