Gabriella Brown-Fuentes
Santa Rosa
Summary
Dynamic property management professional with experience at USA Multifamily Management, excelling in tenant relations and payment processing. Proven ability to enhance resident satisfaction through effective communication and meticulous record-keeping. Skilled in Yardi software and committed to fostering a welcoming community environment, resulting in improved tenant retention rates.
Overview
8
8
years of professional experience
Work History
Assistant Community Manager
USA Multifamily Management
06.2024 - Current
- Assisted in daily operations to ensure community standards and resident satisfaction.
- Provided administrative support for community events, enhancing resident engagement.
- Coordinated maintenance requests and tracked progress to improve response times.
- Managed communication channels between residents and management to streamline inquiries.
- Maintained accurate records of lease agreements and resident information for compliance purposes.
- Developed relationships with residents, fostering a welcoming community environment.
- Participated in training sessions to enhance skills in property management software systems.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Met with residents to gather information and develop effective solutions.
- Assisted in reducing vacancy rates through effective marketing strategies and community outreach efforts.
- Maintained accurate records of resident interactions using property management software systems thus allowing easy access for future reference or action planning.
Assistant Property Manager
The Liberty Group Apartment Staffing
07.2023 - 11.2023
- Assisted in managing daily operations of property, ensuring smooth tenant relations and efficient communication.
- Coordinated maintenance requests, facilitating timely resolutions to enhance tenant satisfaction.
- Developed and maintained accurate records of lease agreements and rental payments for optimal property management.
- Supported marketing efforts by preparing promotional materials and conducting property showings to prospective tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Showed apartments to potential tenants and answered questions regarding community.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Posted policies and rules in common areas for tenant review.
Night Auditor
Quality Inn Hotel
02.2022 - 07.2023
- Reconciled daily financial reports, ensuring accuracy in all transactions and records.
- Processed guest check-ins and check-outs efficiently, enhancing customer satisfaction.
- Monitored security systems to ensure safety and compliance during night operations.
- Conducted nightly audits of cash drawers, verifying discrepancies and maintaining accountability.
- Assisted in training new staff on operational procedures and customer service standards.
- Generated detailed financial summaries for management review, improving reporting accuracy.
- Resolved guest inquiries and concerns promptly, fostering a positive hotel experience for visitors.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Kept accounts in balance and ran daily reports to verify totals.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
Guest Service Associate /Hotel Night Auditor
Wyndham Destinations - WorldMark by Wyndham
02.2019 - 12.2022
- Delivered exceptional guest experiences by promptly addressing inquiries and resolving issues.
- Assisted in training new associates on customer service protocols and operational standards.
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Collaborated with team members to enhance service delivery and maintain high satisfaction levels.
- Maintained cleanliness and organization of the lobby area to create welcoming environment for guests.
- Conducted regular inventory checks of supplies, ensuring adequate stock levels for daily operations.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted guests with booking reservations, resulting in higher occupancy rates.
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
- Managed check-in and check-out procedures for guests.
- Upheld hotel policies and procedures by providing high level of customer service.
Data Entry Clerk
Redwood Toxicology
12.2017 - 06.2018
- Processed high volumes of data entries with precision and attention to detail.
- Verified accuracy of information by cross-referencing against source documents.
- Utilized advanced spreadsheet functions to streamline data management tasks.
- Trained new team members on data entry best practices and software tools.
- Developed and implemented process improvements to enhance data retrieval efficiency.
- Managed confidential information in compliance with company policies and regulations.
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained organized filing process.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
- Verified data files prior to entry to maintain high data accuracy.
- Used computer software to store and retrieve data.
- Followed data entry protocols, rules and regulations.
- Utilized techniques for increasing data entry speed.
Education
High School Diploma -
Santa Rosa High
Santa Rosa, CA05-2007
Skills
- Property management
- Payment processing
- Records and database administration
- Website management
- Document control
- Hospitality and accommodation
- Yardi software proficiency
- Meticulous and detail-oriented
- Daily operations management
- Schedule planning
- Administrative support
- Leasing and sales
- Customer support
- Active listening
- Verbal and written communication
Timeline
Assistant Community Manager
USA Multifamily Management
06.2024 - Current
Assistant Property Manager
The Liberty Group Apartment Staffing
07.2023 - 11.2023
Night Auditor
Quality Inn Hotel
02.2022 - 07.2023
Guest Service Associate /Hotel Night Auditor
Wyndham Destinations - WorldMark by Wyndham
02.2019 - 12.2022
Data Entry Clerk
Redwood Toxicology
12.2017 - 06.2018
High School Diploma -
Santa Rosa High