Gabriella Aviles-Landau
San Francisco
Summary
Dynamic and dependable professional with a proven track record in pet sitting for Self Employed Web and retail sales at Adidas. Excels in client relationship management and possesses exceptional communication skills. Demonstrated ability to enhance customer satisfaction and loyalty, achieving a significant increase in repeat business. Skilled in inventory control and passionate about delivering outstanding care and service. Skills ranging in different categories with experience in different fields.
Overview
4
4
years of professional experience
Work History
Pet Sitter
Self Employed Web
03.2024 - 06.2024
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Communicated professionally with pet owners via phone, email, and text.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
- Ensured timely feedings, grooming sessions, and exercise routines for pets in accordance with owner instructions.
- Conducted regular home visits to check on pets while owners were away, providing peace of mind through routine updates.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
- Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
- Reduced client anxiety regarding pet separation during vacations or work-related travel by providing regular photo updates showcasing animals'' well-being and happiness.
- Gave medication to pets following guidelines from owners.
- Enhanced client satisfaction by providing personalized pet care services tailored to individual needs.
- Supported positive behavior reinforcement training methods during walks or playtime sessions for better pet obedience outcomes.
- Handled emergency situations calmly and effectively by communicating with veterinarians or pet owners immediately when necessary.
- Managed scheduling, invoicing, and record-keeping tasks efficiently to streamline operations and enhance professionalism.
- Conducted initial consultations with new clients to understand their pets' routines and care preferences, setting stage for successful engagements.
- Enhanced pets' emotional wellbeing by providing companionship and affection, reducing anxiety during their owners' absence.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
Sales Associates
Adidas
03.2023 - 06.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Babysitter
Self Employed Services
02.2020 - 07.2021
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Promoted healthy habits by preparing nutritious meals and snacks for children daily.
- Planned fun outings and educational activities to keep children entertained.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
- Supported educational development by assisting with homework and school projects.
- Enhanced children's language development with storytelling and reading sessions.
- Tailored educational games and activities to individual learning styles, enhancing cognitive development.
- Coordinated outdoor activities to promote physical health and exploration.
- Negotiated conflict between children, teaching resolution skills and empathy.
- Fostered safe and nurturing environment, closely monitoring children's activities.
- Facilitated creative play and crafts to stimulate imagination and fine motor skills.
- Provided first aid and care during emergencies, ensuring child safety at all times.
- Encouraged positive behavior and manners through example and gentle guidance.
- Maintained open communication with parents about daily activities, behaviors, and concerns.
- Provided nutritious meals and snacks to support health and well-being.
- Enhanced children's social skills by organizing group activities.
Education
High School Diploma -
The Academy Mcateer
San Francisco 06-2024
Skills
- Honest and trustworthy
- Positive attitude
- Punctual and reliable
- Flexible schedule
- Customer service
- Cleanliness maintenance
- Pet feeding
- Client communication
- Pet sitting
- Adaptability and dependability
- Smartphone usage
- Schedule management
- House sitting
- Behavior monitoring
- Overnight stays
- Exercise encouragement
- Basic training
- Client relationship management
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Goal oriented
- Outgoing personality
- Cash handling
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Client service
- Store opening and closing
- Sales expertise
- Product sales
- Customer needs assessment
- Complex Problem-solving
- Upselling
- Professional demeanor
- Retail store operations
- Adapt to diverse groups
- Cleaning techniques
- Inventory tracking
- Inventory control
- Order processing
- Product recommendations
- Display setup
- Brand promotion
- Shipment processing
- Patience and empathy
- Strong work ethic
- Following directions
- Critical thinking
- Dependability
- Reliability
- Child supervision
- Attention to detail
- Conflict resolution
- Frame and component building
Accomplishments
Published Author at the age of 16
Rebuilt a 1965 Red Chevy Corvette Convertible.
Languages
English
Native or Bilingual
Spanish
Professional Working
Sign Language
Professional Working
Japanese
Limited Working
Chinese (Mandarin)
Limited Working
Interests
- Music
- Interior Design
- Playing Sports
- Learning new cooking techniques and expanding my culinary skills
- Dancing
- Engaging in food photography and sharing culinary creations on social media
- Virtual Reality
- Gym Workouts
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Video Game Design
- Electronics and Circuit Building
- Developing software, websites, and apps in various programming languages
- Coding and Programming
- Robotics
- Yoga
- Cooking
- Offering time and support to shelters for the homeless, women, and animals
- Hiking
- Watching Movies and TV Shows
- Auto Repair/Restoration
- Fashion and Style
- Building PCs
Timeline
Pet Sitter
Self Employed Web
03.2024 - 06.2024
Sales Associates
Adidas
03.2023 - 06.2024
Babysitter
Self Employed Services
02.2020 - 07.2021
High School Diploma -
The Academy Mcateer
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