Gabriella Dempster
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Sales Associate
Sirens
06.2025 - Current
- Delivered exceptional customer service, enhancing overall store experience and customer satisfaction.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Operated point-of-sale system efficiently, processing transactions with high accuracy and attention to detail.
- Maintained visual merchandising standards, creating appealing product displays to drive sales performance.
- Trained new staff on store policies and procedures, fostering a collaborative team environment.
- Collaborated with management to identify sales trends and implement promotional strategies effectively.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Led team meetings focused on sales techniques and product features, boosting overall team performance.
Key Holder
Ardene
07.2023 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members to enhance performance and service delivery.
- Managed inventory levels, optimizing stock availability and reducing waste.
- Developed staff schedules to maintain optimal coverage during peak hours.
- Implemented process improvements that increased efficiency in workflow management.
- Conducted regular audits to ensure adherence to operational procedures and policies.
Sales Associate
La Vie En Rose
03.2023 - 06.2023
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained and mentored new staff on customer service standards and product knowledge.
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, conducting regular stock audits to minimize discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Hostess
Moxies
12.2022 - 03.2023
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Built positive relationships with other front-of-house and kitchen staff.
- Answered telephone to provide dining information and take reservations.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
Team Member
Glowzone 360
02.2022 - 10.2022
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Looked for ways to go above and beyond job requirements.
Education
High School Diploma -
St.Roch Catholic Secondary
Brampton, ON06-2024
Skills
- Staff Training
- Customer Service
- Cash Management
- Product Recommendations
- Product Knowledge
- Complex Problem-Solving
- Written and Verbal Communication
- Regulatory Compliance
- Sales Expertise
- Money Handling
- Merchandise Restocking
- Cleaning and Sanitizing
- Training and Development
- Customer Service Excellence
- Customer Assistance
- Guest Inquiries
- Product and Service Sales
- Order Taking
- Payment Collection
- Conflict Resolution
- Teamwork and collaboration
- Customer service
- Time management
- Problem-solving skills
Languages
Spanish: Professional
French: Limited
Availability
- Open availability
Timeline
Sales Associate
Sirens
06.2025 - Current
Key Holder
Ardene
07.2023 - Current
Sales Associate
La Vie En Rose
03.2023 - 06.2023
Hostess
Moxies
12.2022 - 03.2023
Team Member
Glowzone 360
02.2022 - 10.2022
High School Diploma -
St.Roch Catholic Secondary
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