GABRIEL F. NEVES
Vancouver,BC
Summary
Adept in customer service and problem-solving, with a proven track record at Mr. Lube. Demonstrated organizational prowess and effective communication, enhancing customer experiences and fostering repeat business. Excelled in fast-paced environments, from Starbucks to Ibis Hotel, showcasing teamwork and a strong work ethic without relying on numerical percentages.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Ibis Hotel
05.2021 - 09.2022
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary
- Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously.
Barista
Starbucks
01.2023 - 07.2023
- Operated cash registers and handled cash and card transactions
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner
- Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience.
Car Wash Attendant
Mr Lube
08.2023 - Current
- Built relationships with customers to increase likelihood of repeat business
- Demonstrated excellent customer service skills, including greeting customers and providing helpful advice on car wash services
- Assisted customers with selecting and purchasing car wash package based on individual needs.
Education
Diploma in Hospitality Management Candidate -
Greystone College
02.2025
Diploma in Customer Service -
ILAC College
12.2023
Skills
- Customer Service
- Organizational Skills
- Effective Communication
- Active Listening
- Teamwork and contribution
- Problem-solving abilities
Languages
English
Portuguese
Certification
- Customer Service Skills
- Food and Bevarage
- Serve it right
References
Gary M, Car Wash Attendant Manager, (604) 338-3540, gary@rmcorp.com
Timeline
Car Wash Attendant
Mr Lube
08.2023 - Current
Barista
Starbucks
01.2023 - 07.2023
Front Desk Receptionist
Ibis Hotel
05.2021 - 09.2022
Diploma in Hospitality Management Candidate -
Greystone College
Diploma in Customer Service -
ILAC College
Similar Profiles
TRACY NAKABUYETRACY NAKABUYE
Barista at Ibis HotelBarista at Ibis Hotel
Oluwafemi Stephen AwitoluwaOluwafemi Stephen Awitoluwa
Duty Manager (Transferable Experience) at Ibis HotelDuty Manager (Transferable Experience) at Ibis Hotel
Gaurav Rajan MagarGaurav Rajan Magar
Housekeeper at Ibis HotelHousekeeper at Ibis Hotel