Gabriele Lauretani
Hamilton,Ontario
Summary
Motivated business professional bringing 15 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Creative Business Owner with exceptional background spent in Construction. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
Work History
Business Owner/Operator
Design To Perfection Complete Contracting Inc
09.2009 - Current
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Led screening, hiring and staff scheduling to maintain compliance with group goals.
- Served as principal stakeholder over organization's complete operations.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Lent business acumen to meet day-to-day strategic objectives.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Conducted audit inspections and independent checks to verify parts and materials.
- Spearheaded business-related aims to meet tactical planning initiatives.
- Employed prompt decision-making and in-depth research to resolve issues.
- Managed multiple projects & customer relations on a daily bases
Architectural Drafter
Sobotec
01.2008 - 01.2009
- Created, printed, and modified drawings in AutoCAD and Revit.
- Crafted detailed drawings that met customer requirements for structures using reinforced steel, concrete, masonry and wood materials.
- Used computer-aided design software to prepare blueprints and schematics.
- Created CAD models and drawings for Wall Cladding designs.
Insurance Coordinator ( Marketer)
Neziol Group
01.2005 - 01.2008
- Maintained high standards of customer service by building relationships with clients.
- Explained detailed policy concepts in easy-to-understand terms.
- Offered detailed information about products and binding coverage.
- Received inbound phone calls and electronic quote submissions.
- Reviewed, shopped and processed renewals.
- Provided advice, answered queries and escalated complaints to management.
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
- Met with customers to provide information about available products and policies.
- Calculated premiums and established payment methods for sales.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Conducted annual reviews of existing policies to update information.
- Analyzed risk factors to recommend appropriate coverage levels.
- Monitored customer feedback and identified areas of improvement.
- Negotiated contracts and terms of sale with potential customers.
- Evaluated competitors' products and services to gain competitive advantage.
- Researched and identified potential new markets.
- Designed presentations and marketing materials to promote insurance products.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Risk Management Specialist
Tim Hortons
01.2002 - 01.2004
- Assisted with minimizing risk exposure by reviewing claim validity and viability against coverage standards.
- Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Investigated allegations to check validity and recommend actions to minimize risk.
- Reviewed contracts and agreements to identify potential risks and ideal mitigation strategies.
- Verified certificates of insurance for accuracy and conformance with internal risk management policies and coordinated issuance to individuals and entities.
Insurance Adjuster
Aviva Insurance
01.2002 - 01.2004
- Examined claims forms and other records to determine insurance coverage.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Analyzed information gathered by investigations to report findings and recommendations.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Collected and tracked evidence in support of legal processes.
- Conducted thorough property investigations to identify and classify damages for customer claims.
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Evaluated original investigation reports and documents to resolve secondary concerns.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Verified insurance claims and determined fair amount for settlement.
- Prepared summaries of damage, payments, and policy coverage.
- Answered customer questions regarding deductibles.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Directed claims negotiations within allowable limit of $[Amount] and supported successful litigations for advanced issues.
Insurance Claims Adjuster
Economical Insurance
01.2000 - 01.2002
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Documented all investigation activity and presented reports to management.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Substantiated legitimate claims and denied unjustified claims.
- Answered customer questions regarding deductibles.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Evaluated insurance policies and analyzed damages to determine coverage.
Independent Insurance Adjuster
Crawford
01.1996 - 01.2000
- Answered customer questions regarding deductibles.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Prepared summaries of damage, payments, and policy coverage.
- Verified insurance claims and determined fair amount for settlement.
- Examined claims forms and other records to determine insurance coverage.
- Documented all investigation activity and presented reports to management.
- Substantiated legitimate claims and denied unjustified claims.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Analyzed information gathered by investigation and report findings and recommendations.
- Followed up with insured individuals regarding premium and deductibles payments.
Education
Diploma - Fine Woodworking & Design
Mohawk College of Applied Arts And Technology
Hamilton, ONHigh School Diploma -
St Mary's Catholic High School
Hamilton, ONDiploma - AutoCAD Graphics
Mohawk College of Applied Arts And Technology
Hamilton, ONRIBO Licensed
Skills
- Insurance Experience for over 15 years
- Contract Management
- Risk and Mitigation Analysis
- Develop Business Structures
- Sales Tactics
- Balanced Work Ethic
- Sales Growth
- Business-to-Business Sales
- Effective Communicator and Public Speaker
- Industry Networking
- Customer Satisfaction
- Consultative Sales Approach
- Call Center Customer Service
- Customer Needs Assessments
- Customer Inquiries
- Professional Relationships
- Customer Experience
- Customer Relations
- Cross-Promote Products
Interest/Activities
I'm a study and practice of the Martial's Arts for over 10years .. Im working towards testing for my first degree black belt with in the year.
Timeline
Business Owner/Operator
Design To Perfection Complete Contracting Inc
09.2009 - Current
Architectural Drafter
Sobotec
01.2008 - 01.2009
Insurance Coordinator ( Marketer)
Neziol Group
01.2005 - 01.2008
Risk Management Specialist
Tim Hortons
01.2002 - 01.2004
Insurance Adjuster
Aviva Insurance
01.2002 - 01.2004
Insurance Claims Adjuster
Economical Insurance
01.2000 - 01.2002
Independent Insurance Adjuster
Crawford
01.1996 - 01.2000
Diploma - Fine Woodworking & Design
Mohawk College of Applied Arts And Technology
High School Diploma -
St Mary's Catholic High School
Diploma - AutoCAD Graphics
Mohawk College of Applied Arts And Technology
RIBO Licensed
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