Gabriela (Gabby) Oliveira
Calgary
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating guests needs to facilitate enjoyable dining experiences. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Hostess and Server
Boston Pizza
08.2023 - Current
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
Fast Food Server
Tim Hortons
08.2022 - 06.2023
- Served food and beverages promptly with focused attention to customer needs
- Worked with a POS system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
Education
Henry Wise Wood High School
06.2023
Skills
- Dining area maintenance
- Cash handling
- High volume dining
- Station preparation
- Menu memorization
- Handling complaints
- Front-of-house display creation
- High-volume dining
- Menu Memorization
Languages
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
Certification
ProServe certified
Timeline
Restaurant Hostess and Server
Boston Pizza
08.2023 - Current
Fast Food Server
Tim Hortons
08.2022 - 06.2023
Henry Wise Wood High School
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