Gabriela Bustamante Velasquez
Los Angeles
Summary
Motivated administrator with excellent vendor relationship and contract manager skills. Ability to work under pressure situations. Skilled at answering questions quickly and handling issues professionally. Trained in emotional intelligence use with extensive knowledge of quality assurance in process for customer service. Good in mentoring and developing high-performing teams to meet organizational goals. Expertise in implementing systems. Hardworking and passionate job seeker with strong organizational skills.
Overview
8
8
years of professional experience
Work History
Administrative Clerk
City Of Culver City
12.2023 - Current
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Assisted in budget preparation by collecting financial data, processing invoices, and reconciling bank statements.
- Improved communication between departments through effective scheduling and coordination of meetings.
- Boosted department efficiency with timely completion of assigned tasks such as drafting correspondence or reports for management review.
Store Manager
Carters Oshkosh
08.2021 - 12.2023
- Utilized office management software to record and track customer information.
- Provide exceptional customer satisfaction by effectively handling customer sales inquiries and introducing new products and promotions, through inbound and outbound sales calls
- Building relationships with new and existing customers, generating interest in the product lineup, and closing sales.
- Compiled and analyzed data to produce reports.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Input data into spreadsheets and databases.
- Coordinated and scheduled meetings and appointments.
- Issued invoices and followed up on outstanding payments to remind clients to pay on time.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
Manager of Operations
Manchester Automotive Group
05.2019 - 08.2021
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Communicated with customers about offerings, including policies, restrictions and refund policies
- Responded to inquiries from callers seeking information.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Mentored and trained sales staff on sales techniques and overcoming objections to achieve quotas.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Account Sales Manager
Office Gurus
- Organized effective shift assignments to meet expected coverage
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Developed and mentored team members to provide hospitable, professional service while adhering to established quality processes
- Generated reports on KPIs to track and improve key metrics
- Quickly respond to customers to improve company customer service ratings
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction
- Filled out documentation and logs each day and created weekly reports detailing activities
- Coordinated work of 50 employees by offering clear direction and motivational leadership.
Customer Service Supervisor
Cognizant Technology Solutions, El Salvador
05.2016 - 07.2017
- Evaluated call center statistics to identify areas in need of improvement and devised proactive strategies to realign results with targets
- Maintained revenue streams by exhausting every option before offering refunds on escalated calls
- Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections
- Developed open and professional relationships with team members, enabling better, more effective customer service
- Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques
- Mitigated regulatory risks by leading and developing sales analysis team protocol and compliance initiatives
- Developed new sales scripts and strategies to expand profit opportunities.
Education
Associate of Science - Political Science
West Los Angeles College
Culver City, CA03.2024
Bachelors Degree - Business Administration
Universidad Francisco Gavidia
El SalvadorHigh School Diploma -
Escuela Bilingue Tazumal
El Salvador12.2010
Skills
- Office Operations
- Time Management
- Staff training and development
- Process improvement strategies
- Policies and procedures implementation
- Contract review and recommendations
- Market research, forecasting and analysis
- Cash Handling
- Customer Needs Assessments
- Mail Processing
- Bilingual in Spanish and English
- Data Entry
- Problem-Solving
- Customer Relations
- Sales Support
Accomplishments
- Endoquality emphasizes on leadership
- Endoquality on change of management
- Endoquality on emotional intelligence
- Process mapping
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Administrative Clerk
City Of Culver City
12.2023 - Current
Store Manager
Carters Oshkosh
08.2021 - 12.2023
Manager of Operations
Manchester Automotive Group
05.2019 - 08.2021
Customer Service Supervisor
Cognizant Technology Solutions, El Salvador
05.2016 - 07.2017
Account Sales Manager
Office Gurus
Associate of Science - Political Science
West Los Angeles College
Bachelors Degree - Business Administration
Universidad Francisco Gavidia
High School Diploma -
Escuela Bilingue Tazumal
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