Gabriela Alford
Aurora,ON
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. I was born in Bogota, Colombia, however I was raised in Toronto, Canada which makes me native in English and Spanish.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Late Stage Collections Agent
Sutherland Global
04.2020 - 09.2020
- Capital One Auto-Financing was my assigned campaign.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- COVID-19 outbreaks in Colombia resulted in my resignation and return to Canada.
Late Stage Collections Agent
KM2 Solutions
02.2020 - 09.2020
- I worked for Flagship Credit Acceptance Auto-Financing, and I was in late stage collections department.
- Processed payments and applied to customer balances.
- Achieved performance goals on consistent basis.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- I worked here for a short period of time, as our campaign was shut down due to the COVID-19 pandemic.
Bartender & Waitress
The Keg Steakhouse + Bar
09.2022 - 07.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Sales & Customer Care Manager
Planet Motors Luxury Dealership
11.2021 - 05.2022
- I started as a receptionist, I was promptly promoted to customer care manager, then sales manager once I received my sales license.
- I would handle any incoming and outgoing invoices and payments, answer client calls and email inquiries, conduct test drives and memorize vehicle descriptions and features in order to better assist clients in choosing a vehicle and closing a deal with us. Familiar with getting licensing and safety done for purchased vehicles, as well as delivering and handling sales from start to finish with clients and keeping up with them throughout and after the sale.
- Familiar with Cargurus, AutoTrader, Dealer Inspire, Dealerpull, Traderev, Adesa, Carfii and many other companies associated with Motor Vehicle Sales.
- OMVIC Certified & in the process of renewing my license.
Bartender
Chuck's Roadhouse
03.2020 - 10.2021
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender
Grey Goat Pub & Grill
10.2020 - 10.2021
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Retail Sales Associate
Winners TJX
09.2020 - 06.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Laid off due to COVID closures.
Customer Service Representative
Teleperformance
08.2019 - 01.2020
- Navex Global was my assigned campaign. This company dedicates itself to providing assistance to workers by communicating their workplace concerns and requests for guidance by writing reports with company specific rules and standards, whilst using my customer service abilities constantly while de-escalating callers in any situation,
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Due to the fact that due to protests my work location had to be moved to that was three hours from my home, and unfortunately due to lack of transportation at the time, I had to resign.
Customer Service Trainer
Concentrix
09.2018 - 03.2019
- CIGNA Pharmacy was my assigned campaign. I was employed as a Customer Service Agent, then promoted shortly after to Customer Service Trainer for this campaign.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- I was in Colombia and due to protests I was going to return back to Canada so I had to resign.
Education
High School Diploma -
St. Maximilian Kolbe Catholic High School
Aurora06.2017
Skills
- Conflict and Complaint Resolution
- Upselling Techniques
- Sales and Marketing
- Performance Improvement
- Positive Customer Engagement
- Building Customer Loyalty
- Registration Paperwork
- Pre-Owned Vehicles
- Wine Service
- Price Memorization
Certification
- SMART SERVE Training - expiring 06/2028
- OMVIC License - renewal in progress
Timeline
Bartender & Waitress
The Keg Steakhouse + Bar
09.2022 - 07.2023
Sales & Customer Care Manager
Planet Motors Luxury Dealership
11.2021 - 05.2022
Bartender
Grey Goat Pub & Grill
10.2020 - 10.2021
Retail Sales Associate
Winners TJX
09.2020 - 06.2021
Late Stage Collections Agent
Sutherland Global
04.2020 - 09.2020
Bartender
Chuck's Roadhouse
03.2020 - 10.2021
Late Stage Collections Agent
KM2 Solutions
02.2020 - 09.2020
Customer Service Representative
Teleperformance
08.2019 - 01.2020
Customer Service Trainer
Concentrix
09.2018 - 03.2019
High School Diploma -
St. Maximilian Kolbe Catholic High School
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