Gabriela Alford
Bartender/Server
Aurora,ON
Summary
I am a hardworking, dedicated employee with 10 years of experience in the customer service, food/ hospitality, bartending industry, as well as approximately 5 years in the collections, sales industry. I am seeking long term, stable employment with a company that I can showcase my skills and gear my dedication towards entirely.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Bartender & Server
The Keg Steakhouse + Bar
Aurora, ON
09.2022 - Current
- Kept bar presentable and well-stocked to meet customer needs
- Cultivated warm relationships with regular customers
- Explained menu items and suggested appropriate options for food allergy concerns
- Worked with POS system to place orders, manage bills and handle complimentary items.
Sales Advisor
Planet Motors Luxury Dealership
Richmond Hill, ON
11.2021 - 05.2022
- Listened to customer details and offered matching solutions to meet wide range of requirements
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs
- Demonstrated features, answered questions and offered solutions
- Open Case with OMVIC to get my license transferred from this dealership.
Bartender & Server
Chucks Roadhouse Bar and Grill
Aurora, ON
03.2021 - 11.2021
- Kept bar presentable and well-stocked to meet customer needs
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender & Server
Grey Goat Pub and Grill
Newmarket, ON
10.2020 - 10.2021
- Kept bar presentable and well-stocked to meet customer needs
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Retail Associate
Winners TJX
Aurora, ON
10.2020 - 03.2021
- Greeted customers, helped locate merchandise and suggested suitable options
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Maintained clean sales floor and straightened and faced merchandise.
Collections Agent
Capital One, Sutherland
Bogota
04.2020 - 09.2020
- Persistently reached out to customers with extremely past due accounts to recover lost revenue
- Negotiated with account holders to devise repayment plans and minimize collections receivables
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations
- Had to resign due to protests & COVID restrictions in Colombia, and moved back to Canada.
Collections Agent
Acceptance, KM2 Solutions
Bogota
02.2020 - 09.2020
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Negotiated with account holders to devise repayment plans and minimize collections receivables
- Persistently reached out to customers with extremely past due accounts to recover lost revenue
- Had to resign due to protests & COVID restrictions in Colombia, and moved back to Canada.
Customer Service Agent
Navex Global, Teleperformance
Bogota
05.2019 - 01.2020
- Demonstrated respect, friendliness and willingness to help wherever needed
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Wrote reports about ethical issues in the workplace, anywhere from payroll issues to assault.
Trainer - Customer Service
CIGNA Pharmacy, Concentrix
Bogota
09.2018 - 03.2019
- Mentored new hires, resulting in stronger staff development and increased productivity
- Monitored participant workflow and behaviors throughout training process
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
Education
High School Degree -
St. Maximilian Kolbe Catholic High School
09.2013 - 07.2017
Timeline
Bartender & Server
The Keg Steakhouse + Bar
09.2022 - Current
Sales Advisor
Planet Motors Luxury Dealership
11.2021 - 05.2022
Bartender & Server
Chucks Roadhouse Bar and Grill
03.2021 - 11.2021
Bartender & Server
Grey Goat Pub and Grill
10.2020 - 10.2021
Retail Associate
Winners TJX
10.2020 - 03.2021
Collections Agent
Capital One, Sutherland
04.2020 - 09.2020
Collections Agent
Acceptance, KM2 Solutions
02.2020 - 09.2020
Customer Service Agent
Navex Global, Teleperformance
05.2019 - 01.2020
Trainer - Customer Service
CIGNA Pharmacy, Concentrix
09.2018 - 03.2019
High School Degree -
St. Maximilian Kolbe Catholic High School
09.2013 - 07.2017
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