Gabriela Yanez-Mercado
South El Monte,CA
Summary
Dynamic and detail-oriented professional with experience as a Receptionist at Ivie McNeil Wyatt Purcel & Diggs. Proven ability in customer relations and office administration, enhancing operational efficiency. Skilled in data entry and multitasking, I successfully managed front desk operations while ensuring a welcoming environment for clients and guests.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
1
1
year of professional experience
Work History
Volunteer
Mama's Kitchen
04.2025 - Current
- Assisted in organizing community events, enhancing participant engagement and experience.
- Assisted with special events and programs.
- Plated specially curated meals for the sick and elderly San Diego residents
- Packaged Meals bags with the necessary supplies for nutrition and sustainability
Receptionist & Intern
Ivie McNeil Wyatt Purcel & Diggs
08.2024 - Current
- Greeted visitors and answered phone calls, ensuring positive first impressions for clients and guests.
- Managed appointment scheduling and maintained organized front desk operations for efficient workflow.
- Assisted in handling incoming mail and package deliveries, ensuring timely distribution to appropriate personnel.
- Maintained cleanliness and organization of reception area, contributing to a welcoming environment for all visitors.
- Utilized office software to update records and manage client information accurately and efficiently.
- Supported administrative tasks by filing documents, managing supplies, and coordinating office resources as needed.
- Collaborated with team members to streamline communication processes, enhancing overall operational efficiency at reception area.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
Bachelor of Arts - Political Science
University of California, San Diego
La Jolla, CA06-2028
High School Diploma -
South El Monte High School
South El Monte, CA06.2024
Skills
- Organization skills
- Data entry
- Customer/Client relations
- Office administration
- Schedule management
- Basic accounting
- Business correspondence
- Front desk operations
- Phone etiquette & multi-line telephone skills
- Multitasking and prioritization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Volunteer
Mama's Kitchen
04.2025 - Current
Receptionist & Intern
Ivie McNeil Wyatt Purcel & Diggs
08.2024 - Current
Bachelor of Arts - Political Science
University of California, San Diego
High School Diploma -
South El Monte High School