Gabriela Wayment
Etobicoke
Summary
Dynamic administrative professional with extensive experience at Sun Life Canada, excelling in customer service and document management. Proven ability to enhance record-keeping through advanced Microsoft Excel skills while maintaining confidentiality. Recognized for resolving client inquiries efficiently and fostering team collaboration to achieve service excellence.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
Sun Life Canada
Toronto
05.2023 - Current
- Engage with clients through telephone and email daily to address inquiries and schedule appointments
- Handle incoming calls while supplying information or directing callers to suitable staff members
- Input data into spreadsheets utilizing Microsoft Excel and comparable programs
- Manage confidential documents in an orderly manner following established protocol
- Develop spreadsheets in Microsoft Excel to enhance record-keeping and reporting
Manager of Customer Service
TD Canada Trust
Toronto
06.2005 - 10.2011
- Conducted regular performance assessments for tellers through verbal, written, and ongoing review initiatives
- Created schedules on a monthly basis
- Opened and closed the bank
- Helped out on the line and assisted tellers with an inquires the client may have
- Participated in community events related to banking services provided by the bank
- Resolved customer inquiries quickly and efficiently while maintaining excellent service standards
Bank Teller
TD Canada Trust
Toronto
08.2001 - 05.2005
- Maintained confidentiality of bank records and client information
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner
- Facilitated bank opening and closing procedures alongside manager
Education
Master of Education - Education
Niagara Univeristy
Niagara Falls, New York06-2007
Montessori Certificate - Education
Toronto Montessori School
Richmond Hill, ON06-2003
Bachelor of Arts -
York University
Toronto, None05-2001
Skills
- Microsoft Excel
- Appointment scheduling
- Document management
- Customer service
- Confidentiality practices
- Team collaboration
- Problem solving
- Record keeping
Languages
Spanish
Native/ Bilingual
Timeline
Administrative Assistant
Sun Life Canada
05.2023 - Current
Manager of Customer Service
TD Canada Trust
06.2005 - 10.2011
Bank Teller
TD Canada Trust
08.2001 - 05.2005
Master of Education - Education
Niagara Univeristy
Montessori Certificate - Education
Toronto Montessori School
Bachelor of Arts -
York University
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