Gabriela Vasuqez

• Prepare and maintain detailed spreadsheet referencing the permit or certificate's title, purpose, cost, effective/expiration date, etc.
• Maintain and update a Safety Program that also includes the benchmarks for compliance both with company programs and DOT requirements.
• Research Industry Best Practices and stay abreast of changes or developments in the industry that increases safety and adds value to drivers, to include identifying systems, technology, etc.
• Knowledge of DOT/FMCSA processes (DataQ, UCR regulations, etc.)
• Proficient PC skills (Word and Excel).
• Interpersonal skills, customer service.
• Organized individual: ability to prioritize.
• Ability to function and perform effectively as a Manager and Supervisor.
• Ability to plan, organize, and direct the work of skilled, semi-skilled, and unskilled employees engaged in administrative functions and driving for the company.
• Ability to coordinate programs, prepare reports and maintain accurate records.

• Assist in billing operations.

• Answer department telephones and assist customers at service counter.

• Establish and maintain customer accounts.

• Keep track of backorders, ensure order and requisition fulfillment occurs in a timely manner; monitor job status and parts availability.

• Support and assist department management in processing vehicles, rebuilt units and related cores.

• Maintain general department filing operations; file warranty claims and maintain work orders.

• Perform other related duties and assignments as required.

• Provide feedback on system needs/changes.

• Assist other employees both in and out of the department.

• Maintain positive and respectful attitude toward customers and vendors.

• Fed the applicant information into computer database in time.

• Set interviews with viable candidates and assessed skills, abilities and work history.

• Maintained and scored tests given to applicants.

• Assessed each client order to ensure employee arrival and customer satisfaction.

• Analyzed any potential services which can be offered accommodate particular situations.

• Assured all the clients' needs are met on time.

• Assured the correct and timely work order entry.

• Provided training to temporary associates to update skills for assignments.

• Solved problems and complaints of customers and temporary associates.

• Trained and presented counseling to temporary associates to assure quality performance and job satisfaction

• Executed company award programs to identify high quality performance of temporary associates.

• Performed the outside service calls to assure quality customer service and extend business.

• Answered all incoming calls to the department and field inquires and/or forward calls to the appropriate teammate

• Responsible for handling inbound and out-bound calls, email, and faxes in a timely and professional manner

• First level of support for inquiries from customers, and direct customers to the correct resource for incorrectly routed phone calls, email, webmail, and faxes, or for additional assistance as necessary

• Assisted with inquiries, reporting, and troubleshooting for customers, working cohesively as a team for the benefit of the customers

• Provided accurate information to customers concerning Manufacturers’ Policy and Procedures

• Assisted customers with product returns, label requests, recalls, assistance maneuvering the website, and any other questions

• Completed paperwork on returns

• Communicated outstanding issues or defects with the corresponding departments

• Maintained a clean and safe work area

• Participated in special projects

• Participated in departmental continuous improvement opportunities

• Received, unload freight, unpack and deliver newly arrived merchandise to selling departments

• Fulfilled customer orders in a timely manner following quality standards

• Prepared and ship customer’s orders following quality, packing and shipping standards

• Utilized inventory management systems to scan, process and research merchandise shipments in accordance with our inventory control processes

• Assisted in maintaining clean and organized warehouse department as needed

• Provided general support to the warehouse, e.g. set up special events, organize each and individual departments