Gabriela Urquhart
Guelph,Ontario
Summary
Results-driven Chief Operating Officer drives performance improvements and leads strategic initiatives. Skilled manager of cross-departmental activities with adaptive communication of organizational objectives. Develops and executes innovative strategies for stimulating growth and service quality.
Overview
21
21
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Chief Operating Officer
AdvancedCare Inc
10.2018 - 12.2023
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Enhanced customer satisfaction with overhaul of customer service protocols, ensuring seamless and personalized user experience.
- Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
- Enhanced company reputation by establishing strong relationships with clients, partners, and stakeholders.
- Negotiated contracts and agreements to secure favourable terms and maximize profits.
- Identified and pursued business development opportunities to grow organization and increase revenue.
Property Manager
Self-Employed Real Estate Investor
01.2012 - 09.2018
- Managed a portfolio of rental properties, including tenant acquisition, agreements, and maintenance coordination
- Facilitated housing arrangements for international students through a Homestay program
- Negotiated lease agreements and resolved tenant concerns promptly and professionally
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
Level 2 Help Desk Analyst
TDL Group
09.2009 - 10.2011
- Logged support tickets and closed when issues were resolved.
- Enhanced customer satisfaction by resolving technical issues promptly and accurately.
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Resolved technical issues by troubleshooting.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Key Account Sales Manager
MindSCOPE Staffing Software
04.2007 - 01.2008
- Delivered engaging software demonstrations to prospective clients, both online and in-person, showcasing product functionality and benefits tailored to client needs
- Built and maintained client relationships to expand market reach
- Negotiated contracts and secured recurring business partnerships
- Led targeted retention programs to successfully migrate legacy software clients to new platforms
- Managed high-profile territories, generating new business and increasing existing account sales.
International Operations Manager
MPX Data Systems Brazil
04.2003 - 09.2005
- Established clear communication channels between regional offices, ensuring information was shared effectively throughout the organization.
- Coordinated communication between international teams for seamless project execution and increased collaboration.
- Negotiated favorable contracts with international vendors, securing competitive pricing while maintaining high-quality standards.
- Established and maintained compliance with international laws and regulations, minimizing potential legal issues.
- Managed quotas, commissions, and financial reporting to senior executives
- Developed and executed strategic exit plan to conclude international operations successfully
Education
Travel & Tourism Diploma - Tourism And Travel Management
Private Career College
Toronto, ON 09.1995 - 09.1996
Skills
Product Development and Implementation
Software Demonstration and Training
Technical Support and Troubleshooting
Business development
Operations management
Cross-functional collaboration
General management and administration
Timeline
Chief Operating Officer
AdvancedCare Inc
10.2018 - 12.2023
Property Manager
Self-Employed Real Estate Investor
01.2012 - 09.2018
Level 2 Help Desk Analyst
TDL Group
09.2009 - 10.2011
Key Account Sales Manager
MindSCOPE Staffing Software
04.2007 - 01.2008
International Operations Manager
MPX Data Systems Brazil
04.2003 - 09.2005
Travel & Tourism Diploma - Tourism And Travel Management
Private Career College
09.1995 - 09.1996
Similar Profiles
NIJIN JOSEPHNIJIN JOSEPH
Machine Tender at Hood Packaging CorporationMachine Tender at Hood Packaging Corporation
Inderjot NagraInderjot Nagra
Sales Associate & Design Consultant at Heer's Paint & DecorSales Associate & Design Consultant at Heer's Paint & Decor
Anthony KennyAnthony Kenny
Shift Supervisor at STARBUCKS COFFEE COMPANYShift Supervisor at STARBUCKS COFFEE COMPANY