Gabriela Todd
Langley,Canada
Summary
Goal-oriented team manager, strong communication and multitasking abilities. Well-versed in implementing team objectives and goals and mediating interpersonal issues. Offering several years of hands-on experience overseeing daily operations and guiding team members toward achieving goals.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
Work History
Team Leader Manager
CWT
Vancouver, BC
08.2022 - Current
- Led cross-functional teams to enhance operational efficiency and collaboration.
- Developed training programs to improve team skills and performance standards.
- Coordinated project timelines and resources to meet client demands effectively.
- Facilitated team meetings to ensure alignment on goals and expectations.
- Implemented new processes and procedures as needed.
- Developed strategies to increase productivity and efficiency of the team.
- Analyzed data trends to identify opportunities for improvement.
- Maintained records of employee performance reviews.
- Motivated team members to consistently achieve or exceed performance expectations.
Team Lead
CWT
Vancouver, BC
01.2022 - 08.2022
- Trained new employees on systems, procedures, and customer service standards.
- Mentored junior staff on best practices and company policies for client interactions.
- Developed training materials to support ongoing staff development initiatives.
- Trained new staff in relevant processes and procedures.
Sr Travel Consultant
CWT
Vancouver, Canada
01.2012 - 08.2022
- Specializing in business travel. Arranging flights, both domestic and complex International itineraries, car rental and hotel bookings for business travelers, top executives and VIP clients.
- Customized travel itineraries for corporate clients based on preferences and budgets.
- Resolved travel-related issues promptly to maintain client satisfaction and loyalty.
Travel Consultant
HRG North America
Vancouver, Canada
09.2007 - 01.2012
- Working exclusively for The RBC bank of Canada clients. Duties include arranging domestic as well as International flights, car rentals, train tickets, hotel accommodations, packages and cruises; in a call centre environment.
Education
Travel and Airline Advance Diploma -
Tourism Training Institute
Vancouver, BC 09.2002 - 06.2003
New Westminster Secondary School
Skills
- Team motivation
- Effective communication
- Problem solving
- Adaptability to change
- Time management
- Team leadership
References
Upon request.
Timeline
Team Leader Manager
CWT
08.2022 - Current
Team Lead
CWT
01.2022 - 08.2022
Sr Travel Consultant
CWT
01.2012 - 08.2022
Travel Consultant
HRG North America
09.2007 - 01.2012
Travel and Airline Advance Diploma -
Tourism Training Institute
09.2002 - 06.2003
New Westminster Secondary School