Gabriela Stanislawski
Summary
Motivated professional with extensive experience in customer service and administrative tasks. Highly organized and detail-oriented with ability to handle multiple projects simultaneously with a high degree of accuracy. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Customer Operations Specialist
ICBA Benefits
11.2020 - Current
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Collaborated closely with cross-functional teams to ensure seamless customer experiences across all touchpoints.
- Assisted in the development of departmental policies and procedures that significantly improved overall performance standards.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Investigated and resolved accounting, service and delivery concerns.
- Coordinated disability and life insurance claim.
- Performed complex mail-merges for mass communications.
- Collaborated on special projects as assigned by leadership.
- Assisted development and implementation of new administrative procedures.
- Drafted and updated correspondence and other documents.
- Developed and updated spreadsheets and databases to track data.
Store Manager
Waves Coffee House
04.2020 - 11.2020
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Maintained open lines of communication with corporate headquarters.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Account Manager
Caixa Economica Federal Bank
11.2010 - 10.2019
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Developed customized proposals for existing and potential clients, demonstrating the value of the company's products and services.
- Developed a loyal customer base through personalized service and tailored financial solutions.
- Led efforts for branch growth, successfully achieving targeted loan portfolio expansion while maintaining credit quality.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Complied with established internal controls and policies.
Education
Bachelor of Arts - Communication
University of Sao Paulo
Brazil12.2006
Skills
- Critical thinking
- Attention to detail
- Time management
- Interpersonal skills
- Conflict resolution
- Teamwork and Collaboration
- Calm Under Pressure
- Customer Service
- Account Management
- Problem-solving abilities
Languages
English
Full Professional
Portuguese
Native or Bilingual
References
References available upon request.
Timeline
Customer Operations Specialist
ICBA Benefits
11.2020 - Current
Store Manager
Waves Coffee House
04.2020 - 11.2020
Account Manager
Caixa Economica Federal Bank
11.2010 - 10.2019
Bachelor of Arts - Communication
University of Sao Paulo
Similar Profiles
Michael SchmitzMichael Schmitz
Benefits Advisor at The U.S. Department of Labor Employee Benefits Security AdministrationBenefits Advisor at The U.S. Department of Labor Employee Benefits Security Administration
Shelley DolakShelley Dolak
PA Fulfill & Receiving Coordinator at Nations Benefits LLCPA Fulfill & Receiving Coordinator at Nations Benefits LLC
Blake LewisonBlake Lewison
Licensed Insurance Agent at Exact Benefits GroupLicensed Insurance Agent at Exact Benefits Group