Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Gabriela Stanislawski

Summary

Motivated professional with extensive experience in customer service and administrative tasks. Highly organized and detail-oriented with ability to handle multiple projects simultaneously with a high degree of accuracy. Ready to help team achieve company goals.

Overview

13
13
years of professional experience

Work History

Customer Operations Specialist

ICBA Benefits
11.2020 - Current
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Collaborated closely with cross-functional teams to ensure seamless customer experiences across all touchpoints.
  • Assisted in the development of departmental policies and procedures that significantly improved overall performance standards.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Investigated and resolved accounting, service and delivery concerns.
  • Coordinated disability and life insurance claim.
  • Performed complex mail-merges for mass communications.
  • Collaborated on special projects as assigned by leadership.
  • Assisted development and implementation of new administrative procedures.
  • Drafted and updated correspondence and other documents.
  • Developed and updated spreadsheets and databases to track data.


Store Manager

Waves Coffee House
04.2020 - 11.2020
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Maintained open lines of communication with corporate headquarters.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Account Manager

Caixa Economica Federal Bank
11.2010 - 10.2019
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Developed customized proposals for existing and potential clients, demonstrating the value of the company's products and services.
  • Developed a loyal customer base through personalized service and tailored financial solutions.
  • Led efforts for branch growth, successfully achieving targeted loan portfolio expansion while maintaining credit quality.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
  • Complied with established internal controls and policies.

Education

Bachelor of Arts - Communication

University of Sao Paulo
Brazil
12.2006

Skills

  • Critical thinking
  • Attention to detail
  • Time management
  • Interpersonal skills
  • Conflict resolution
  • Teamwork and Collaboration
  • Calm Under Pressure
  • Customer Service
  • Account Management
  • Problem-solving abilities

Languages

English
Full Professional
Portuguese
Native or Bilingual

References

References available upon request.

Timeline

Customer Operations Specialist

ICBA Benefits
11.2020 - Current

Store Manager

Waves Coffee House
04.2020 - 11.2020

Account Manager

Caixa Economica Federal Bank
11.2010 - 10.2019

Bachelor of Arts - Communication

University of Sao Paulo

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Gabriela Stanislawski