Gabriela Rodriguez

As a manager at Solano Town Center I was able to work shoulder to shoulder with my SSV to build key holder capability and problem solve.

• Maximized performance by monitoring daily activities and mentoring team performance.
• I support my team in building confidence to uplift and inspire each other to ensure all partner understand the value they contribute to the team.. I ensure partners take proper training to equip and empower them with the knowledge and skills to deliver the Starbucks experience.

As an ASM my responsibilities is building a schedule for proper staffing levels all day parts. Scheduling the right people and activities at the right time to create the customer and the partner experience. Mondays I successfully approve payroll ensuring partner hours are accurately recorded and partners get pay accordingly. I support my team in building confidence to uplift and inspire each other to ensure all partners understand the value they contribute to the team. I ensure partners take proper training to equip and empower them with the knowledge and skills to deliver the Starbucks experience. I am responsible of managing my P&L cash handling and inventory.

As a Shift Supervisor I create best moments for our customers and Partners. I assisted my manager during my schedule hours. I ran the store during my shift , help baristas during busy times. I trained new staff to provide excellent customer service. I would promote a positive, inclusive and professional environment while providing support to all my partners. I delegate tasks to my partners. I am responsible of modeling the behavior and acting with accordance with Starbucks standards. I balance cash drawers for all the partners, balanced cash deposit amounts, and finalized deposits for the store at the end of the day.

At Travis Credit Union I handled cash deposits, withdrawals, payments, and other transactions. I would also balance my daily transactions at the end of the night. I was able to identify referral opportunities, financial needs for customers, and make appropriate referrals. I would ensure customer satisfaction with a positive attitude.

I did cash handling, handled deposits, withdrawals, payments, loan referrals, and other transactions. Balance my daily transactions. Identified referrals and send referrals to our loan officers. Identified types of financial needs for our customers. I managed transaction approvals. I balanced the ATM and my cash drawer.