Gabriela Nestor
Mississauga,ON
Overview
6
6
years of professional experience
Work History
Head Leader
Catania
Mississauga, ON
09.2022 - Current
- Set clear team goals and delegated tasks and set deadlines.
- Directed employees, set schedules and prioritized work assignments.
- Discovered training needs and provided coaching.
- Managed inventories and stock and kept detailed records of inventory use and sales.
- Maximized product quality, cost controls and safety through diligent leadership.
Customer Service Executive
Telcel
Mexico
01.2018 - 07.2022
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Informed customers of upcoming promotions and deals to boost sales.
- Responded to customer requests for products, services, and company information.
Education
Diploma of Business Administration -
Ilac
Toronto, ON08.2023
Bachelor of Public Relations -
Centro Universitario Espanol
Mexico07.2013
Skills
- Staff Supervision
- Brand Objectives
- Change Orders
- Strategic Decision-Making
- Customer Needs Assessments
- Ability to Be a Leader
- Customer Service Excellence
- Quality Control
- Operational Efficiency
Timeline
Head Leader
Catania
09.2022 - Current
Customer Service Executive
Telcel
01.2018 - 07.2022
Diploma of Business Administration -
Ilac
Bachelor of Public Relations -
Centro Universitario Espanol