Summary
Overview
Work History
Education
Skills
Disclaimer
Timeline
Generic

Gabriela M. Rios

San Jose,CA

Summary

Customer service professional focused on delivering impactful solutions and fostering positive relationships. Skilled in troubleshooting, resolving complex issues, and enhancing customer satisfaction. Known for effective communication and adaptability in dynamic environments, ensuring seamless team collaboration and achieving consistent results.

Overview

9
9
years of professional experience

Work History

Customer Solutions Specialist

United Site Services
10.2016 - Current
  • Increased client retention through personalized attention and proactive problem-solving.
  • Conducted regular follow-ups with customers, solidifying relationships and ensuring ongoing satisfaction.
  • Learned and followed customer service policies and procedures to meet organizational and industry standards.
  • Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure.

Sector Account Manager

United Site Services
10.2016 - Current
  • Drive sales through engagement with customers, suggestive selling, and sharing product knowledge
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.

Operations Coordinator

United Site Services
10.2016 - Current
  • Collaborated with area managers to evaluate needs and optimize operational plans.
  • Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
  • Maximized resource utilization by monitoring staff schedules and allocating tasks.
  • Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
  • Provided direction and guidance to internal teams in order to achieve targets.
  • Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
  • Reported issues to higher management with great detail.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Administrative Assistant

Vestar Property Management
01.2019 - 01.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.

Customer Service Representative

United Site Services
10.2016 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Order Entry Representative/ Sales Administrator

United Site Services
10.2016 - Current
  • Collaborated effectively with team members to address discrepancies or issues in orders, resulting in quick resolution.
  • Assisted in training new employees on proper order entry procedures, contributing to overall team performance improvements.
  • Implemented time-saving strategies for efficient data entry without sacrificing quality or accuracy.
  • Streamlined communication with customers through timely and professional follow-ups, ensuring satisfaction and loyalty.
  • Expedited order processing times with efficient data input and management of multiple software applications.
  • Managed high-volume workload by prioritizing tasks according to deadlines while maintaining attention to detail.
  • Navigated complex customer accounts to identify specific requirements or special instructions for seamless processing of orders.
  • Reduced order entry errors by consistently cross-referencing product codes and verifying customer information.
  • Enhanced order accuracy by meticulously reviewing and entering customer orders into the system.

Education

High School Diploma -

Mt. Pleasant High School
San Jose, CA
06.2015

Skills

  • Computer skills include: Excel, Word, PowerPoint, Outlook, Salesforce, Zoom, Skype, Microsoft, and Navision
  • Customer service
  • Teamwork and collaboration
  • Time management
  • Multitasking
  • Goal setting and achievement
  • Client retention strategies
  • Spreadsheet tracking
  • Database maintenance
  • Calm and professional under pressure
  • Reliability

Disclaimer

Dear Human Resources Director, In the interest of seeking employment opportunities within your organization, a copy of my resume is attached for your consideration, which summarizes where my skills and abilities were developed. I feel I can use my skills to make a great addition to your open position. As you will note from the contents, my experience shows that I am able to multitask and handle fast-paced environments while remaining professional and efficient. I would like to utilize this hands-on experience to increase efficiency and profit for your organization, performing in the capacity where administrative and interpersonal communication skills will be applied. Currently, I am seeking a fresh new position with a growth-orientated company. I welcome the opportunity to meet with you to discuss further my qualifications to become a member of your successful team. I can be contacted by email or phone. In the meantime, I thank you for your attention, consideration and response. Sincerely, Gabriela M. Rios

Timeline

Administrative Assistant

Vestar Property Management
01.2019 - 01.2020

Customer Solutions Specialist

United Site Services
10.2016 - Current

Sector Account Manager

United Site Services
10.2016 - Current

Operations Coordinator

United Site Services
10.2016 - Current

Customer Service Representative

United Site Services
10.2016 - Current

Order Entry Representative/ Sales Administrator

United Site Services
10.2016 - Current

High School Diploma -

Mt. Pleasant High School

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Gabriela M. Rios