Gabriela Millan
Pomona
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles.
Overview
10
10
years of professional experience
Work History
Receptionist
Espinoza Law Group
Montebello
10.2023 - Current
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Scheduled appointments for clients, customers, and other visitors.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and confirmed appointments and meetings for management team.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
Main Banker
Tortoise Rock Casino
Twentynine Palms
01.2023 - 10.2023
- Balanced cash drawers and reconciled discrepancies between physical cash and computer records.
- Resolved customer disputes in a professional manner while providing excellent customer service experience.
- Performed daily teller duties such as counting money, balancing registers, and processing financial transactions.
- Trained new staff members on proper banking procedures and processes.
- Verified customer identification when cashing checks, exchanging currency, or accepting deposits.
- Responded promptly to customer inquiries regarding account balances or other requests.
- Prepared accurate reports for management on the status of each day's transactions.
Security Officer
Hi Desert Medical Center
Twentynine Palms
01.2022 - 01.2023
- Monitored surveillance cameras and responded to suspicious activity.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Adhered to post orders while maintaining a visible presence around the property.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Checked for safety hazards and took corrective action when necessary.
- Maintained accurate logs of all security related activities.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Confirmed visitor identification prior to granting entry into the building.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Operated communication systems between officers stationed throughout the facility.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
Cashier
Disneyland California Adventure
Anaheim
05.2018 - 11.2022
- Resolved customer complaints professionally in accordance with company policy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Security Officer
Facebook
Irvine
01.2019 - 01.2021
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Operated communication systems between officers stationed throughout the facility.
- Verified photo IDs and tickets to allow guests passage.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Provided friendly and professional assistance to employees, visitors and customers.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
Cashier
Chick-fil-A
Los Angeles
02.2016 - 02.2017
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Built and maintained productive relationships with employees.
Interpreter
Manning Law Firm
Tulsa
10.2015 - 12.2016
- Interpreted verbal conversations between individuals with limited English proficiency.
- Translated written texts from one language to another accurately and efficiently.
- Provided simultaneous translation services for conferences, meetings, seminars and interviews.
- Maintained confidentiality regarding all interpreted information while adhering to professional standards of ethics.
- Performed consecutive interpretation during court hearings and legal proceedings.
- Sat in on meetings to provide members with oral translations of conversations and information.
- Used electronic listening system to listen to speakers' statements, determine meanings and prepare translations.
Education
Some College (No Degree) - General Studies
Rio Hondo College
Whittier, CASkills
- Call management
- Appointment scheduling
- Office administration
- Document handling
- Customer service
- Cash handling
- Conflict resolution
- Staff training
- Effective communication
- Attention to detail
- Time management
- Mail distribution
- Meticulous and organized
Timeline
Receptionist
Espinoza Law Group
10.2023 - Current
Main Banker
Tortoise Rock Casino
01.2023 - 10.2023
Security Officer
Hi Desert Medical Center
01.2022 - 01.2023
Security Officer
Facebook
01.2019 - 01.2021
Cashier
Disneyland California Adventure
05.2018 - 11.2022
Cashier
Chick-fil-A
02.2016 - 02.2017
Interpreter
Manning Law Firm
10.2015 - 12.2016
Some College (No Degree) - General Studies
Rio Hondo College